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質問 1：
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
A. Resilient operations
B. Valuable investments
C. Fast development
D. Assured conformance
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
What BEST describes the relationship between planning and risk?
A. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
B. Planning is a high level function, risk management is a tactical activity
C. Risk management is the exclusive domain of dedicated risk managers
D. Planning should always consider risks and how to mitigate them
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
An organization's customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?
A. Use feedback from service reviews to assess value realization
B. Gather customer service performance metrics and map to SLAs
C. Conduct satisfaction surveys after service interactions
D. Collect customer experience and service level metrics
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way. Which is the MOST appropriate approach?
A. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonymity to be retained if desired
B. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum to promote visibility
C. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff.
D. Send an email to the affected staff and ensure that as much detail as possible is included to promote transparency
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Which two stakeholders co-create value in the service relationship?
A. The consumer and provider
B. The investor and consumer
C. The investor and supplier
D. The provider and supplier
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
A. Progress iteratively with feedback
B. Start where you are
C. Keep it simple and practical
D. Focus on value
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
A. Resilient operations
B. Valuable investments
C. Fast development
D. Assured conformance
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
What BEST describes the relationship between planning and risk?
A. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
B. Planning is a high level function, risk management is a tactical activity
C. Risk management is the exclusive domain of dedicated risk managers
D. Planning should always consider risks and how to mitigate them
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
An organization's customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?
A. Use feedback from service reviews to assess value realization
B. Gather customer service performance metrics and map to SLAs
C. Conduct satisfaction surveys after service interactions
D. Collect customer experience and service level metrics
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way. Which is the MOST appropriate approach?
A. Use a mix of communication methods and ensure that a feedback mechanism is included that allows anonymity to be retained if desired
B. Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum to promote visibility
C. Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff.
D. Send an email to the affected staff and ensure that as much detail as possible is included to promote transparency
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Which two stakeholders co-create value in the service relationship?
A. The consumer and provider
B. The investor and consumer
C. The investor and supplier
D. The provider and supplier
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
A. Progress iteratively with feedback
B. Start where you are
C. Keep it simple and practical
D. Focus on value
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
Aihara -
ITIL-4-Transitionの過去問題集です。過去問が大いに役立つ試験です