最新なITIL ITIL-4-Transition問題集（63題）、真実試験の問題を全部にカバー！

質問 1：
What do Lean and Agile consider a barrier to high performance?
A. Making work visible
B. Large batch sizes of work
C. Pulling versus pushing work
D. Limiting work-in-progress
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 2：
An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?
A. Machine learning
B. Service integration and management
C. Swarming
D. An information model
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 3：
What do design thinking and service-dominant logic have in common?
A. Both involve collaborating with customers to ensure their needs are met
B. Both require clearly defined requirements and acceptance criteria
C. Both focus on product functionality and on building new features
D. Both focus solely on the needs and problems of the consumers
正解：A
解説: (Pass4Test メンバーにのみ表示されます)

質問 4：
A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract.
Both organizations have shared information freely and responded to requests. Which is MOST LIKELY to be a threat to maintaining the relationship?
A. Scheduling interactions between customer and service provider
B. Failing to explain service provider action that impact the customer
C. Failing to deal with communication in a timely fashion
D. Changes in service provider and customer staff
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 5：
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
A. Perform ad-hoc service reviews and produce reports of service outputs
B. Produce service level reports and an analysis of the cost and risks of service delivery
C. Work together to identify methods of checking service value and check that value propositions are still valid
D. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 6：
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What is the FIRST step the organization should take to start to improve the situation?
A. Use value stream mapping to help understand the end-to-end flow of user support
B. Review skills and competencies of user support staff to ensure they have the required capability
C. Encourage teams to collaborate so they can focus on value of users
D. Improve the integration of tools to ensure there are no gaps between processes
正解：A
解説: (Pass4Test メンバーにのみ表示されます)