最新なITIL ITIL-4-Specialist-Create-Deliver-and-Support問題集（74題）、真実試験の問題を全部にカバー！

質問 1：
What is the goal of the 'shift-left' approach?
A. Implementing Agile practices for continuous software development
B. Automating repetitive processes using robots and AI
C. Repositioning tasks to earlier stages in the process to boost workflow efficiency
D. Integrating multiple suppliers in a value stream for effective service management
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 2：
A healthcare organization is implementing data analytics to analyze patient data. Why is data analytics important in this context?
A. To prioritize and resolve requests for patient data
B. To highlight bottlenecks in the organization's workflows when collecting patient data
C. To improve decision-making based on patient data analysis
D. To understand the relationships between patient data and the healthcare's business services
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 3：
A user has logged an incident saying that transactions via the company website are very slow. The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
Which is the BEST approach for the service desk to use for escalating this incident?
A. Use swarming to involve people from multiple different teams in the investigation
B. Declare a major incident and start the major incident management procedure
C. Escalate to the performance management team, who will then escalate to a different team if needed
D. Follow the predefined procedure for investigating web performance incidents
正解：D
解説: (Pass4Test メンバーにのみ表示されます)

質問 4：
A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?
A. Implement the continual improvement model for all teams to follow
B. Use automation to optimize service value streams
C. Implement Agile methods to improve software development
D. Use value stream mapping to analyze and optimize end-to-end workflows
正解：D
解説: (Pass4Test メンバーにのみ表示されます)

質問 5：
A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that is created
A. 3 and 4
B. 1 and 2
C. 2 and 3
D. 1 and 4
正解：A
解説: (Pass4Test メンバーにのみ表示されます)

質問 6：
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?
A. Shortest item first
B. Shift-left
C. Swarming
D. Robotic process automation
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 7：
An organization wants to make some changes to individual and team objectives. The new objectives need to align to the organization's goal of anticipating the needs of its customers.
Which concept is the key element of this alignment?
A. Customer orientation
B. The value of positive communications
C. Shift-left
D. Organizational structure
正解：A
解説: (Pass4Test メンバーにのみ表示されます)