1052 お客様のコメント
質問 1：
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
A. Check for solutions in the Help Center.
B. Always include step-by-step instructions on how to recreate the issue.
C. Always create the incident with medium priority and adjust it later if applicable.
D. Report the incident from the screen in which the issue occurs.
E. Keep the incident lightweight and use screenshots only if it is necessary.
正解：A,B,D
質問 2：
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
A. Installed base
B. Registered product
C. Service contract
D. Service warranty
正解：B
質問 3：
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
A. Create a customer and assign an e-mail address.
B. Activate Live Activity Configuration.
C. Define a template.
D. Set up an approval process.
正解：A,C
質問 4：
What is required to set up the organizational structure correctly?
A. The root node/uppermost node must be defined as a sales organization.
B. The root node/uppermost node must be defined as a company.
C. The root node/uppermost node must be defined as an enterprise.
D. The root node/uppermost node must be defined as a service organization.
正解：B
質問 5：
Which option do you have to mark a field as mandatory?
A. Maintenance of access restrictions in the business role
B. Disable personalization settings
C. Page layout configuration
D. Use Key user tool adaptation
正解：D
質問 6：
Which item can be assigned to organizational structures, team assignments and workflow rules?
A. Business user
B. Business role
C. Service agent
D. Employee
正解：D
質問 7：
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
A. Service contracts
B. Installed bases
C. Registered products
D. Contacts
正解：A,D
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
A. Check for solutions in the Help Center.
B. Always include step-by-step instructions on how to recreate the issue.
C. Always create the incident with medium priority and adjust it later if applicable.
D. Report the incident from the screen in which the issue occurs.
E. Keep the incident lightweight and use screenshots only if it is necessary.
正解：A,B,D
質問 2：
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
A. Installed base
B. Registered product
C. Service contract
D. Service warranty
正解：B
質問 3：
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
A. Create a customer and assign an e-mail address.
B. Activate Live Activity Configuration.
C. Define a template.
D. Set up an approval process.
正解：A,C
質問 4：
What is required to set up the organizational structure correctly?
A. The root node/uppermost node must be defined as a sales organization.
B. The root node/uppermost node must be defined as a company.
C. The root node/uppermost node must be defined as an enterprise.
D. The root node/uppermost node must be defined as a service organization.
正解：B
質問 5：
Which option do you have to mark a field as mandatory?
A. Maintenance of access restrictions in the business role
B. Disable personalization settings
C. Page layout configuration
D. Use Key user tool adaptation
正解：D
質問 6：
Which item can be assigned to organizational structures, team assignments and workflow rules?
A. Business user
B. Business role
C. Service agent
D. Employee
正解：D
質問 7：
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
A. Service contracts
B. Installed bases
C. Registered products
D. Contacts
正解：A,D
Isshiki -
内容がしっかり覚えて、C_C4H510_04試験を合格できました。これからもPass4Testでほかの問題集を購入する予定があります。