Where are Genesys Cloud CX call recordings stored by default?
A. Microsoft Azure Cloud
B. On-premises servers
C. AWS Cloud
D. Google Cloud Platform
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Select the default page name which the editor automatically adds when you create a new script.
A. Start Page
B. Home Page
C. Script Page
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
Once you set the page name in the script, you cannot change it later.
A. False
B. True
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
Which components are bound together to add a scheduled callback option to your script?
A. Contact List form and Button
B. Date/Time Input and Button
C. Date/Time and Input
D. Text and Button
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)
A. Aaron collects the payment info without pausing the recording.
B. Aaron invokes a Secure Pause action and collects the payment information.
C. Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.
D. Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.
正解:B,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)
A. Integration of text and graphics
B. Classification based on interaction route
C. Labels based on interaction type
D. Creation of interaction-specific script templates
E. Utilization of visual controls
正解:A,C,E
解説: (Pass4Test メンバーにのみ表示されます)
橘*里 -
二つの問題集を買い、全ての問題を暗記して、早速受験してみて、GCX-SCR GCX-GCD二つも無事に合格したよ。使いやすかった。