最新なGenesys GCP-GCX問題集（137題）、真実試験の問題を全部にカバー！

質問 1：
Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)
A. Additional attribute ratings
B. Language skills
C. Staffing requirements
D. Time since last ACD interaction
E. ACD skills
正解：A,B,E
解説: (Pass4Test メンバーにのみ表示されます)

質問 2：
If the issue reporting email address is not set up in the Genesys Cloud CX system, any employee with an administrative role within the organization will receive the email.
A. False
B. True
正解：A
解説: (Pass4Test メンバーにのみ表示されます)

質問 3：
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.
A. False
B. True
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 4：
When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?
A. Away
B. Busy
C. Break
D. Available
正解：A
解説: (Pass4Test メンバーにのみ表示されます)

質問 5：
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)
A. Agent Metrics Export Report
B. Agent Quality Details Report
C. Agent Login-Logout Details Report
D. Agent Metrics Report
正解：A
解説: (Pass4Test メンバーにのみ表示されます)

質問 6：
Which of the following is not a Quality Management feature?
A. Policies
B. Evaluation Forms
C. Scheduling
D. Interaction Recording
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 7：
Which one of the following Genesys Cloud CX configuration options provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
A. Default Station Configuration
B. Base Settings
C. IP Phone Templates
D. Managed IP Phones
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 8：
What is the distinguishing feature between queues and groups?
A. Queues can have agents as members, while groups cannot.
B. Queues can be used in Architect flows, while groups cannot.
C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
D. Both queues and groups have the same ACD capabilities.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)