1222 お客様のコメント
質問 1：
In workforce management, how can an admin add an activity code?
Response:
A. Through the Business Unit Manager
B. Via the Activity Code Editor in the Admin panel
C. Directly in the Queue Settings
D. Within the Management Unit Configuration
正解：D
質問 2：
What are the routing types used by Genesys Cloud?
Response:
A. WFM Routing and IVR Routing
B. IVR Routing and ACD Routing
C. Outbound Contact and Inbound Contact
D. AWS Routing and IVR Routing
正解：B
質問 3：
Which two actions can be performed in the Forecast Editor to help plan future schedules accurately?
(Choose two)
Response:
A. Generate agent performance reports
B. Approve time-off requests within the forecast
C. Analyze historical call volume data
D. Add a forecast modification based on anticipated call volume changes
正解：B,D
質問 4：
Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:
A. Start Time is Relative to Shift Start
B. Counts as Work Time
C. Daily Paid Time
D. Copy Shifts to Days
正解：A
質問 5：
Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:
A. Agent availability
B. Activity code adherence
C. Forecasted call volume
D. Shift start and end times
正解：C,D
質問 6：
In Genesys Cloud, what does the historical adherence feature provide?
Response:
A. A list of agent credentials
B. A historical view of adherence metrics over a specified period
C. An overview of agent activities across shifts
D. A record of all calls handled by agents
正解：B
In workforce management, how can an admin add an activity code?
Response:
A. Through the Business Unit Manager
B. Via the Activity Code Editor in the Admin panel
C. Directly in the Queue Settings
D. Within the Management Unit Configuration
正解：D
質問 2：
What are the routing types used by Genesys Cloud?
Response:
A. WFM Routing and IVR Routing
B. IVR Routing and ACD Routing
C. Outbound Contact and Inbound Contact
D. AWS Routing and IVR Routing
正解：B
質問 3：
Which two actions can be performed in the Forecast Editor to help plan future schedules accurately?
(Choose two)
Response:
A. Generate agent performance reports
B. Approve time-off requests within the forecast
C. Analyze historical call volume data
D. Add a forecast modification based on anticipated call volume changes
正解：B,D
質問 4：
Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:
A. Start Time is Relative to Shift Start
B. Counts as Work Time
C. Daily Paid Time
D. Copy Shifts to Days
正解：A
質問 5：
Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:
A. Agent availability
B. Activity code adherence
C. Forecasted call volume
D. Shift start and end times
正解：C,D
質問 6：
In Genesys Cloud, what does the historical adherence feature provide?
Response:
A. A list of agent credentials
B. A historical view of adherence metrics over a specified period
C. An overview of agent activities across shifts
D. A record of all calls handled by agents
正解：B
本*舞 -
GCX-WFM参考書を読み続けるのがつらいという方にとっても、社会人前に呼んでおくのもいいなと思いました。