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質問 1：
To route an incoming call based on the current time, _____ is the best method.
A. Call route
B. Inbound call flow
C. Scheduling
D. Callable time sets
正解：A
質問 2：
Which speech recognition feature is enabled by default for new Inbound call flows?
A. Complete match timeout
B. Incomplete match timeout
C. Enable speech recognition for the entire flow
D. Company Directory speech recognition
正解：D
質問 3：
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
A. The length of time that an agent may spend on each media type
B. The after call work time for each media type
C. The maximum capacity that an agent may handle simultaneously for each supported media type
D. The number of different media types that an agent may handle simultaneously
E. The media types that can interrupt current interactions that an agent is handling
正解：C,D,E
質問 4：
Which of the following components can be configured to read and write data from a CRM?
A. Get Participant Data
B. Call Data Action
C. Set Participant Data
D. Set UUI Data
正解：C
質問 5：
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
A. Collect Input
B. Data Table Lookup
C. Get Participant Data
D. Call Data Action
E. Set Flow Outcome
F. Call Back
正解：A,B,D,E
質問 6：
Which definition matches the ACD Evaluation Method Best Available Skills?
A. Matches the interaction to the first available agent who has all of the requested skills
B. Looks for the first available agent and ignores any skill requirements
C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
To route an incoming call based on the current time, _____ is the best method.
A. Call route
B. Inbound call flow
C. Scheduling
D. Callable time sets
正解：A
質問 2：
Which speech recognition feature is enabled by default for new Inbound call flows?
A. Complete match timeout
B. Incomplete match timeout
C. Enable speech recognition for the entire flow
D. Company Directory speech recognition
正解：D
質問 3：
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
A. The length of time that an agent may spend on each media type
B. The after call work time for each media type
C. The maximum capacity that an agent may handle simultaneously for each supported media type
D. The number of different media types that an agent may handle simultaneously
E. The media types that can interrupt current interactions that an agent is handling
正解：C,D,E
質問 4：
Which of the following components can be configured to read and write data from a CRM?
A. Get Participant Data
B. Call Data Action
C. Set Participant Data
D. Set UUI Data
正解：C
質問 5：
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
A. Collect Input
B. Data Table Lookup
C. Get Participant Data
D. Call Data Action
E. Set Flow Outcome
F. Call Back
正解：A,B,D,E
質問 6：
Which definition matches the ACD Evaluation Method Best Available Skills?
A. Matches the interaction to the first available agent who has all of the requested skills
B. Looks for the first available agent and ignores any skill requirements
C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
片冈** -
GCX-ARC試験対策はこの問題集ひとつで充分足りるんじゃないかと思ってます。Pass4Testさんはいつも信用しております。加点ポイントがあって受かないわけがないよ。