What influences whether a service is perceived as valuable by a consumer?
A. The service provider's ability to minimize their operational costs
B. The number of providers delivering the service to the consumer
C. The amount of money the service provider invests in resources
D. The extent to which the positive effects of the service outweigh the negative ones
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Which type of service relationship typically focuses on support and efficiency through standardized services?
A. Cooperative relationship
B. Partner relationship
C. Basic relationship
D. Collaborative relationship
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?
A. Release management
B. Supplier management
C. Relationship management
D. Service management
正解:B
質問 4:
What BEST describes an event?
A. The addition or removal of anything that could have a direct or indirect effect on services
B. Any change of state that has significance for the management of a service
C. A request from a user for a normal service action
D. A sudden unplanned event causing great damage
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Which service value chain activity relates with buying new products?
A. Improve
B. Obtain/build
C. Plan
D. Engage
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
What is the primary role of a digital service?
A. To replace product management practices with service management
B. To enable value co-creation by facilitating customer outcomes
C. To ensure compliance with policies and external regulations
D. To define processes and workflows for value creation
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
Which of the following activities BEST represents transfer of goods in a service offering?
A. A team attends a virtual training session
B. A cloud user accesses shared online storage
C. A customer receives advice from a helpdesk agent
D. A service provider supplies new laptops to the customer
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
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