919 お客様のコメント
質問 1：
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
A. Service Operation
B. Continual Service Improvement
C. Service Design
D. Service Strategy
正解：B
質問 2：
When should tests for a new service be designed?
A. As part of Service Transition
B. Before the service is designed
C. After the service has been designed, before the service is handed over to Service Transition
D. At the same time as the service is designed
正解：D
質問 3：
Which of the following is an example of self-help capabilities?
A. Menu-driven range of facilities used to access service requests
B. Software to allow programmers to debug code
C. Calls to the service desk to register standard changes
D. A software update downloaded automatically to all laptops in an organization
正解：A
質問 4：
Which processes review Underpinning Contracts on a regular basis?
A. Supplier Management and Service Level Management
B. Demand Management and Service Level Management
C. Supplier Management, Demand Management and Service Level Management
D. Supplier Management and Demand Management
正解：A
質問 5：
In the Continual Service Improvement (CSI) model, the stage 'How do we get there?1 is underpinned by which set of activities?
A. Setting measurement targets
B. Baseline assessments
C. Taking measurements and recording metrics
D. Service and process improvements
正解：D
質問 6：
Which process is responsible for frequently occurring changes where risk and cost are low?
A. Request Fulfillment
B. Incident Management
C. Access management
D. Release and Deployment Management
正解：A
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
A. Service Operation
B. Continual Service Improvement
C. Service Design
D. Service Strategy
正解：B
質問 2：
When should tests for a new service be designed?
A. As part of Service Transition
B. Before the service is designed
C. After the service has been designed, before the service is handed over to Service Transition
D. At the same time as the service is designed
正解：D
質問 3：
Which of the following is an example of self-help capabilities?
A. Menu-driven range of facilities used to access service requests
B. Software to allow programmers to debug code
C. Calls to the service desk to register standard changes
D. A software update downloaded automatically to all laptops in an organization
正解：A
質問 4：
Which processes review Underpinning Contracts on a regular basis?
A. Supplier Management and Service Level Management
B. Demand Management and Service Level Management
C. Supplier Management, Demand Management and Service Level Management
D. Supplier Management and Demand Management
正解：A
質問 5：
In the Continual Service Improvement (CSI) model, the stage 'How do we get there?1 is underpinned by which set of activities?
A. Setting measurement targets
B. Baseline assessments
C. Taking measurements and recording metrics
D. Service and process improvements
正解：D
質問 6：
Which process is responsible for frequently occurring changes where risk and cost are low?
A. Request Fulfillment
B. Incident Management
C. Access management
D. Release and Deployment Management
正解：A
Gotou -
本当に良い問題集です。ほぼ全問が出題され、合格できました。
ありがとうございます！！