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質問 1：
Which of the following might be used to manage an Incident?
1.Incident Model
2.Known Error Record
A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above
正解：C
質問 2：
What is the BEST description of an Operational Level Agreement (OLA)?
A. A document that describes to a customer how services will be operated on a day-to-day basis
B. An agreement between the service provider and an external organization
C. A document that describes business services to operational staff
D. An agreement between the service provider and another part of the same organization
正解：D
質問 3：
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
A. Measuring the effectiveness and efficiency of Service Design and the supporting processes
B. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
C. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
D. Produce and maintain all necessary Service Transition packages
正解：D
質問 4：
Which of the following is NOT a purpose of Service Transition?
A. To ensure that a service can be managed, operated and supported
B. To provide quality knowledge of Change, Release and Deployment Management
C. To plan and manage the capacity and resource requirements to manage a release
D. To provide training and certification in project management
正解：D
質問 5：
Which stage of the Continuous Service Improvement (CSI) model stages is BEST described as 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision?
A. Did we get there?
B. Where do we want to be?
C. Where are we now?
D. How do we get there?
正解：B
質問 6：
What are the three Service Provider business models?
A. Internal Service provider, External Service provider, Outsourced 3rd Party
B. Internal Service Operations provider, External Service Operations provider, Shared Service Unit
C. Internal Service provider, External Service provider, Shared Service Provider
D. Internal Service provider, Outsourced 3rd party and Off-shore party
正解：C
Which of the following might be used to manage an Incident?
1.Incident Model
2.Known Error Record
A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above
正解：C
質問 2：
What is the BEST description of an Operational Level Agreement (OLA)?
A. A document that describes to a customer how services will be operated on a day-to-day basis
B. An agreement between the service provider and an external organization
C. A document that describes business services to operational staff
D. An agreement between the service provider and another part of the same organization
正解：D
質問 3：
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
A. Measuring the effectiveness and efficiency of Service Design and the supporting processes
B. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
C. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
D. Produce and maintain all necessary Service Transition packages
正解：D
質問 4：
Which of the following is NOT a purpose of Service Transition?
A. To ensure that a service can be managed, operated and supported
B. To provide quality knowledge of Change, Release and Deployment Management
C. To plan and manage the capacity and resource requirements to manage a release
D. To provide training and certification in project management
正解：D
質問 5：
Which stage of the Continuous Service Improvement (CSI) model stages is BEST described as 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision?
A. Did we get there?
B. Where do we want to be?
C. Where are we now?
D. How do we get there?
正解：B
質問 6：
What are the three Service Provider business models?
A. Internal Service provider, External Service provider, Outsourced 3rd Party
B. Internal Service Operations provider, External Service Operations provider, Shared Service Unit
C. Internal Service provider, External Service provider, Shared Service Provider
D. Internal Service provider, Outsourced 3rd party and Off-shore party
正解：C
Inoue -
CMS7試験合格だけを狙うのであればもっと簡易版のテキストでも十分だと思います。内容的には良かったと思います。