Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?
A. The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development
B. The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment
C. Service Catalogue and Service Portfolio are different names for the same thing
D. The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development
正解:B
質問 2:
Which of the following is NOT an objective of Problem Management?
A. Minimizing the impact of Incidents that cannot be prevented
B. Eliminating recurring Incidents
C. Restoring normal service operation as quickly as possible and Minimizing adverse impact on the business
D. Preventing Problems and resulting Incidents from happening
正解:C
質問 3:
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Utility and Warranty
C. Resources and Capabilities
D. Applications and Infrastructure
正解:C
質問 4:
Which statement BEST represents the guidance on incident logging?
A. All incidents must be fully logged
B. The Service Desk decide which incidents to log
C. Only incidents reported to the Service Desk can be logged
D. Incidents must only be logged if a resolution is not immediately available
正解:A
質問 5:
Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?
A. The Service Desk Manager
B. The Service Manager
C. The Request Fulfillment Process Manager
D. The Request Fulfillment Process Owner
正解:D
質問 6:
The group that authorizes changes that must be installed faster than the normal process is called the?
A. Urgent Change Authority (UCA)
B. Urgent Change Board (UCB)
C. Emergency CAB (ECAB)
D. CAB Emergency Committee (CAB/EC)
正解:C
太田** -
一部のCMS7問題集は実際の試験とは異なりますが、知識をさらに強化して試験に合格しました。