最新なGenesys GCP-GC-ADM問題集（62題）、真実試験の問題を全部にカバー！

質問 1：
Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)
A. Languages
B. Intent of Call
C. Skills
D. Agent Availability
正解：A,C
解説: (Pass4Test メンバーにのみ表示されます)

質問 2：
What is the purpose of the Wrap-up code mappings?
A. The mappings allow you to associate wrap-up codes to specific campaigns
B. The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction
C. The mappings allow you to associate some behavior with the wrap-up code, such as callback time
D. The mappings allow you to associate wrap-up codes to specific queues
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 3：
Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration
A. 3, 4, 5, 2, 1
B. 3, 5, 1, 4, 2
C. 3, 5, 4, 2, 1
D. 3, 5, 1, 2, 4
正解：D

質問 4：
What is a critical
A. Critical Questions are multiple choice Questions that have a higher weight than non-critical Questions.
B. Critical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.
C. Critical Questions are Questions that the agent must answer.
D. If answered "No", critical Questions will result in an evaluation score of zero for the interaction.
正解：B

質問 5：
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
A. Cost
B. Department
C. Time since they last handled an ACD interaction
D. Skill
正解：D
解説: (Pass4Test メンバーにのみ表示されます)