最新なGenesys GCP-GC-ADM問題集（62題）、真実試験の問題を全部にカバー！

質問 1：
What is the recommended way to create a .csv file?
A. Use a text editor, such as Notepad, to create your .csv files
B. Use a word processing application, such as Microsoft Word, to create your .csv files
C. Create a spreadsheet and export it as a .csv file
D. Use a .csv application to create .csv files
正解：D
解説: (Pass4Test メンバーにのみ表示されます)

質問 2：
What is the Alerting Timeout with regard to Queue configuration?
A. This is how long the interaction will alert before disconnecting
B. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding
C. This is how long the agent has to complete after call work
D. This is how long the interaction will wait to begin alerting the agent
正解：D

質問 3：
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
A. Time since the agent became available
B. Additional attribute ratings
C. Language
D. Staffing requirements
E. Skills
正解：A,C,E
解説: (Pass4Test メンバーにのみ表示されます)

質問 4：
Which definition matches the ACD Evaluation Method Best Available Skills?
A. Matches the interaction to the first available agent who has all of the requested skills
B. Looks for the first available agent and ignores any skill requirements
C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 5：
Which ACD routing method routes interaction to the next available agent?
A. All of the above
B. Standard ACD
C. Bullseye ACD
D. Skills based routing
正解：B
解説: (Pass4Test メンバーにのみ表示されます)