最新なGenesys GCP-GC-REP問題集（35題）、真実試験の問題を全部にカバー！

質問 1：
Which definition matches the performance and activity views for Queues?
A. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
D. Used to monitor real-time contact center metrics.
E. Used to view historical data only.
正解：C

質問 2：
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
A. Interactions
B. Skills Performance
C. Queues Activity
D. Agents
正解：B

質問 3：
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
A. Queue Metrics reports
B. Interaction Details reports
C. Agent Metrics reports
D. Queue Wrap-up reports
正解：A

質問 4：
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?
A. Reports> Report Editor> Report Generation Time> Recurrence
B. Reports> Report Editor> Report Generation Time> Schedule
C. Reports> Report Editor> Report Generation Time> Schedule Properties
D. Reports> Report Editor> Report Generation Time> Now
正解：A