1034 お客様のコメント
質問 1：
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
A. Contact Center User Manual
B. Google
C. CIC Data Dictionary
D. Resource Center
正解：D
質問 2：
Which definition matches the performance and activity views for Queues?
A. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
D. Used to monitor real-time contact center metrics.
E. Used to view historical data only.
正解：C
質問 3：
After the report gets deleted, you can download it from the archived list.
A. False
B. True
正解：A
質問 4：
Select the possible factors which increase the report runtime and failures. (Choose two.)
A. Adjust report parameters so that report includes fewer agents, queues, and interactions.
B. Review and ensure the usage of scheduled reports.
C. Run reports during peak hours.
D. Ask every team member to run and save a copy of the report.
正解：B,C
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?
A. Contact Center User Manual
B. Google
C. CIC Data Dictionary
D. Resource Center
正解：D
質問 2：
Which definition matches the performance and activity views for Queues?
A. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
D. Used to monitor real-time contact center metrics.
E. Used to view historical data only.
正解：C
質問 3：
After the report gets deleted, you can download it from the archived list.
A. False
B. True
正解：A
質問 4：
Select the possible factors which increase the report runtime and failures. (Choose two.)
A. Adjust report parameters so that report includes fewer agents, queues, and interactions.
B. Review and ensure the usage of scheduled reports.
C. Run reports during peak hours.
D. Ask every team member to run and save a copy of the report.
正解：B,C
宫*泉 -
テキストはこれGCP-GC-REPだけ読み込んで一発合格できました。本当に感謝です。