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質問 1：
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
A. Create the products and the installation kits as a single serialized product.
B. Create the products and the installation kits as serialized inventory.
C. Create the products and the installation kits as unsterilized inventory.
D. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
正解：D
質問 2：
A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?
A. Appointment booking
B. Get candidates
C. Fill-in schedule
D. Emergency
正解：D
質問 3：
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
A. Create the report to identify the service appointment in the area of notified service resources.
B. Create a map polygon of affected area to select service appointment for rescheduling
C. Configure a new scheduling policy to change service appointment
D. Push reschedule notifications to service service resource using the field service lightning mobile app
正解：B
質問 4：
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?
A. Create a Work Type to automatically create relevant line items for each Asset.
B. Create a Work Order and Work Order Line Item for each Asset being serviced.
C. Create a Work Type and Work Order for each Asset being serviced.
D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
正解：B
質問 5：
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
A. Create a new service appointment and assign to crew
B. Assign the existing work order to crew
C. Assign the existing service appointment to the crew
D. Create a new work order and assign a crew
正解：C
Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits.
How should the consultant configure this?
A. Create the products and the installation kits as a single serialized product.
B. Create the products and the installation kits as serialized inventory.
C. Create the products and the installation kits as unsterilized inventory.
D. Creak the products as serialized inventory and the installation kits as unsterilized inventory.
正解：D
質問 2：
A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?
A. Appointment booking
B. Get candidates
C. Fill-in schedule
D. Emergency
正解：D
質問 3：
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
A. Create the report to identify the service appointment in the area of notified service resources.
B. Create a map polygon of affected area to select service appointment for rescheduling
C. Configure a new scheduling policy to change service appointment
D. Push reschedule notifications to service service resource using the field service lightning mobile app
正解：B
質問 4：
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?
A. Create a Work Type to automatically create relevant line items for each Asset.
B. Create a Work Order and Work Order Line Item for each Asset being serviced.
C. Create a Work Type and Work Order for each Asset being serviced.
D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
正解：B
質問 5：
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
A. Create a new service appointment and assign to crew
B. Assign the existing work order to crew
C. Assign the existing service appointment to the crew
D. Create a new work order and assign a crew
正解：C
Mizuki -
かなりの的中率でした。ありがとうございました。Field-Service-Lightning-Consultantが無事で合格しました。ほぼ出題されました。