Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?
A. Skill Requirements and Products Consumed
B. Products Required and Estimated Duration
C. Estimated Duration and Sen/ice LevelAgreement
D. Products Required and Skill Requirements
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
B. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C. Each Asset will have a Service Appointment that will represent the work needed for each machine.
D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?
A. Create one service resource and assign the technician and dispatcher role
B. Create two skills records and assign them to service resources record
C. Create two serviceresource and assign them to the employee
D. Create one service resource and assign the relevant permission set license
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
A. Travel speed unit, actual travel time
B. Street level routing, Default travel speed
C. Minimum grade, default operating hour
D. Estimated travel time, minimize travel
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
A. Color code using Gantt Palettes.
B. Use Map Report Layers.
C. Create a Gantt Action to highlight.
D. Add the relevant field to the Field Set.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?
A. Bulk dispatch action
B. Book appointment action
C. Candidates action
D. Dispatch console
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers
A. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
B. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
C. Create the work skills using Setup. Manually as Resources.
D. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
正解:B,C
質問 8:
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers
A. Select a Service Appointment from the list and use the "Schedule" action.
B. gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.
C. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
D. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
E. Select multiple Service Appointments from the list and bulk schedule them.
正解:A,B,E
解説: (Pass4Test メンバーにのみ表示されます)
Ueno -
各項の注目点と基本的な考え方が分かりやすい内容だ。
試験にはこれが出る!と明確に要点を把握できる構成もなかなか良いと感じる。