Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
A. Configure the Auto Dispatch scheduled job.
B. Shuffle daily work manually via the Gantt.
C. Enable Drip-feed to dispatch the next appointments.
D. Leverage Resource Schedule Optimization.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?
A. Actual Start, Actual End
B. Earliest Start Permitted, Due Date
C. Arrival Window Start, Arrival Window End
D. Scheduled Start, Scheduled End
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
A. Create a Work Order and Work Order Line Item.
B. Create a Return Order and relate it to the Product.
C. Create a Product Request and Product Request Line Item.
D. Create a Return Order and Return Order Line Item.
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
A. Color code using Gantt Palettes.
B. Use Map Report Layers.
C. Create a Gantt Action to highlight.
D. Add the relevant field to the Field Set.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Which three objects are associated to the Work Type? Choose 3 answers
A. Products Required
B. Resources
C. Service Appointments
D. Skill Requirements
E. Articles
正解:A,C,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
A. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
B. Subtract one hour from the start and end times on the Service Territory.
C. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
D. Add one hour to the start and end times on the Service Territory.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
A. Include a Match Fields work rule.
B. Link rules to Relevance Groups.
C. Assign a high efficiency score.
D. Check 'Keep These Appointments Scheduled'.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 8:
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
A. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
B. Define "cannot complete" as a pinned status for scheduling and optimization services.
C. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
D. Define "cannot complete" as a pinned status for auto-dispatch services.
正解:B,C
解説: (Pass4Test メンバーにのみ表示されます)
木嶋** -
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