最新なISEB BH0-012問題集（166題）、真実試験の問題を全部にカバー！

質問 1：
Which one of the following are the two primary elements that create value for customers?
A. Customer and user satisfaction
B. Resources and capabilities
C. Service requirements and warranty
D. Value on investment (VOI) and return on investment (ROI)
正解：B

質問 2：
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above
正解：A

質問 3：
Which process will regularly analyze incident data to identify discernible trends?
A. Service level management
B. Change management
C. Event management
D. Problem management
正解：D

質問 4：
Which one of the following is an objective of service catalogue management?
A. Negotiating and agreeing service level agreement
B. Only ensuring that adequate technical resources are available
C. Ensuring that the service catalogue is made available to those approved to access it
D. Negotiating and agreeing operational level agreements
正解：C

質問 5：
What is the name of the group that should review changes that must be implemented faster than the normal change process?
A. Urgent change board
B. Emergency change advisory board
C. Technical management
D. Urgent change authority
正解：B