最新なISEB ISEB-ITILV3F問題集（162題）、真実試験の問題を全部にカバー！

質問 1：
In which Service Operation process would a correlation engine most likely be used?
A. Incident Management
B. Request Fulfilment
C. Event Management
D. Problem Management
正解：C

質問 2：
Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?
A. Service Level Management
B. Service Asset and Configuration Management
C. Performance Management
D. Event Management
正解：D

質問 3：
The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about ITIL complementary guidance is CORRECT?
A. It provides guidance to specific industry sectors and types of organization
B. It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000
C. It is also structured around the Service Lifecycle
D. It consists of five publications
正解：A

質問 4：
Who is responsible for ensuring that the Request Fulfilment process is being performed according to the agreed and documented process?
A. The Service Desk Manager
B. The Service Owner
C. The Release Packaging and Build Manager
D. The Request Fulfilment Process Owner
正解：D

質問 5：
Major Incidents require:
A. Less urgency
B. Separate procedures
C. Less documentation
D. Longer timescales
正解：B

質問 6：
Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function
A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above
正解：B

質問 7：
Which of the following is NOT the responsibility of the Service Catalogue Manager?
A. Ensuring that information in the Service Catalogue is consistent with information in the
Service Portfolio
B. Ensuring that information within the Service Pipeline is accurate
C. Ensuring that information in the Service Catalogue is accurate
D. Ensuring that all operational services are recorded in the Service Catalogue
正解：B

質問 8：
Which of the following activities are responsibilities of a Supplier Manager?
1. Negotiating and agreeing Contracts
2. Updating the Supplier and Contract database
3. Planning for possible closure, renewal or extension of contracts
4. Managing relationships with internal suppliers
A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. None of the above
正解：A

質問 9：
What are the two major processes in Problem Management?
A. Resource and Proactive
B. Technical and Service
C. Reactive and Technical
D. Proactive and Reactive
正解：D