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質問 1：
The BEST description of an incident is:
A. Any disruption to service whether planned or unplanned
B. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
C. An unplanned disruption of service unless there is a backup to that service
D. An unplanned interruption to service or a reduction in the quality of service
正解：D
質問 2：
Which of the following is NOT a source of best practice?
A. Standards
B. Academic research
C. Internal experience
D. Technology
正解：D
質問 3：
Remediation planning is BEST described in which of the following ways?
A. Planning how to compensate a user for a failed change
B. Planning the steps required to be taken if a change is unsuccessful
C. Planning how to recover the cost of a change
D. Planning how to advise the change requestor of a failed change
正解：B
質問 4：
Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：B
質問 5：
Which of the following BEST describes a problem?
A. The cause of two or more incidents
B. A serious incident which has a critical impact to the business
C. The cause of one or more incidents
D. An issue reported by a user
正解：C
質問 6：
Which process is responsible for sourcing and delivering components of requested standard services?
A. Service desk
B. IT finance
C. Request fulfilment
D. Service portfolio management
正解：C
質問 7：
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
正解：C
質問 8：
Which process would you MOST expect to be involved in the management of underpinning contracts?
A. Supplier management
B. Change management
C. Service catalogue management
D. Release and deployment management
正解：A
The BEST description of an incident is:
A. Any disruption to service whether planned or unplanned
B. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
C. An unplanned disruption of service unless there is a backup to that service
D. An unplanned interruption to service or a reduction in the quality of service
正解：D
質問 2：
Which of the following is NOT a source of best practice?
A. Standards
B. Academic research
C. Internal experience
D. Technology
正解：D
質問 3：
Remediation planning is BEST described in which of the following ways?
A. Planning how to compensate a user for a failed change
B. Planning the steps required to be taken if a change is unsuccessful
C. Planning how to recover the cost of a change
D. Planning how to advise the change requestor of a failed change
正解：B
質問 4：
Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：B
質問 5：
Which of the following BEST describes a problem?
A. The cause of two or more incidents
B. A serious incident which has a critical impact to the business
C. The cause of one or more incidents
D. An issue reported by a user
正解：C
質問 6：
Which process is responsible for sourcing and delivering components of requested standard services?
A. Service desk
B. IT finance
C. Request fulfilment
D. Service portfolio management
正解：C
質問 7：
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
正解：C
質問 8：
Which process would you MOST expect to be involved in the management of underpinning contracts?
A. Supplier management
B. Change management
C. Service catalogue management
D. Release and deployment management
正解：A
伊藤** -
過去問が大いに役立つ試験ですので、これだけの量のISEB-ITILF過去問に対応しているのは素晴らしいです。