Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don't want to be trained in the new technologies and wish to continue supporting the old business areas.
Which is the MOST appropriate intervention from the Customer Service Director?
A. Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
B. Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
C. Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
D. Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Answer the following questions about the tracking and control activities carried out within the project.
Decide whether each activity has been applied appropriately and select the response that supports your decision.
During Foundations, the key stakeholders had very different views about the content and prioritisation for the high-level requirements. As a result, the Project Manager organized a Facilitated Workshop with the project team to discuss and agree the requirements.
Is this an appropriate application of Agile Project Management for this project?
A. No, because early and frequent delivery of the product features will on its own be sufficient to maintain engagement with the stakeholders.
B. Yes, because discussing requirements in the presence of project stakeholders will promote communication and buy-in.
C. Yes, because this will allow each team member working in a Timebox to raise any issues which may hinder their progress.
D. No, because a Review Session should have been scheduled to enable the Solution Development Team to validate their understanding of the stakeholders' expectations.
正解:B
質問 3:
Using the Project Scenario and the additional information provided for this question in the Scenario Booklet, answer the following questions about applying controls to the end of Development Timebox C.
What action should the Project Manager take when considering the End of Timebox Review?
A. Ask the Team Leader to remove the windows from the Timebox Plan for Timebox C.
B. Encourage the Marketing Director to attend the End of Timebox Review.
C. Prepare a summary of progress against plan, for presentation at the review.
D. Attend the next Daily Stand-up to raise an issue about the windows.
正解:C
質問 4:
Which 'event' BEST offers the opportunity to connect learning to the wider change initiative?
A. Remind the learners of what they already know that is relevant to the current instruction (facts, rules, procedures, or skills).
B. Assess performance, testing whether the instruction has been effective.
C. Provide guidance to support the learning process, such as real-life examples, stories, and discussion.
D. Provide good learning feedback that allows learners to evaluate their practice.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Answer the following questions about the acceptance criteria within the project.
Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.
When specifying high-level prioritised requirements during Foundations, the Business Visionary has suggested that acceptance criteria for the requirement to "temporarily weatherproof the roof" should NOT be set until Solution Development Timebox A.
Is this an appropriate approach to setting high-level acceptance criteria?
A. No, because by the end of Foundations the quality expectations and overall acceptance criteria for at least the first increment should have been set, and high-level acceptance criteria set for later increments.
B. Yes, because acceptance criteria are NOT set before the Timeboxed work is started.
C. No, because a Review Session should have been scheduled during Feasibility to enable the Solution Development Team to validate their understanding of the Local Planning Authority Officer's expectations.
D. Yes, because the Local Planning Authority Officer will set the acceptance criteria.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.
Which 2 statements BEST explain why the CEO is appropriate for the role of Sponsor for the Change Programme?
A. Will provide an alternative view, due to a personal unease that the different direction for UniCo is outside the CEO's own experience.
B. Likes to be involved in the operational detail in order to have control of changes as they happen.
C. Has a reserved, thoughtful leadership style which allows others to establish new behaviors without fear of criticism.
D. Appreciates that expenditure has to happen promptly and assigns budget appropriately to support the change.
E. Is committed to promoting this change as the future direction and has the authority to make it a priority.
正解:D,E
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
Using the Project Scenario and the additional information provided for
this question in the Scenario Booklet, answer the following questions
about Feasibility.
Remember to limit your answers to the number of selections requested in each question.
Which 2 statements describe the appropriate application of Agile Project Management when producing an Outline Business Case to support the Feasibility Assessment?
A. The Outline Business Case should describe the full team structures to be engaged for the later phases of the project.
B. During Feasibility, potential beneficiaries of the project should be involved when the Outline Business Case for the refurbishment is created.
C. The Feasibility Assessment should contain a detailed description of costs and benefits associated with the refurbishment.
D. Enough description of the required refurbishment work should be provided to enable the Architecture Angels' Finance Director to decide whether the project should proceed.
E. The Outline Business Case should demonstrate the mitigation of all business risks associated with the refurbishment.
正解:B,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 8:
Answer the following question about different language style preferences identified by Pashler et. al. using VARK preferences.
As part of the Capability and skills development workstream, the Human
Resources (HR) Manager is considering the training needs of staff
managers undertaking staff appraisals. The HR Manager is designing the
learning activities so that they will appeal to differing ways for receiving and processing information.
Column 1 is a list of learning activities that could be used to develop the staff.
For each learning activity in Column 1, select from Column 2 the VARK
preference to which it relates. Each selection from Column 2 can be used once, more than once or not at all.


正解:

Explanation:
Answer the following question about different language style preferences identified by Pashler et. al.
using VARK preferences.
1. Attend a role-playing activity run by the HR Manager to practice conducting staff appraisals using the forms and checklists in a simulated environment.
* Answer: D (Kinesthetic)Kinesthetic learners prefer hands-on, practical activities. Role-playing simulates real-life scenarios, enabling learning by doing, which appeals to this preference.
2. Assess performance review process diagrams from recent staff appraisals, identifying those aspects which worked well and those which did not.
* Answer: A (Visual)Visual learners thrive on diagrams, charts, and graphical representations.
Reviewing performance review diagrams aligns perfectly with the visual preference.
3. Study a management text on alternative styles and strategies for staff performance appraisal.
* Answer: C (Reading or Writing)This activity suits individuals who process information best through reading and writing. It involves textual analysis, making it a clear match.
4. Access a podcast to learn more about the principles of reviewing performance in staff appraisal.
* Answer: B (Aural or Auditory)Podcasts provide auditory learning experiences. For learners with an auditory preference, listening to discussions and explanations is ideal.
Comprehensive and Detailed Step-by-Step Explanation:
* Role-playing activity (Kinesthetic): The activity involves movement, interaction, and application in a simulated setup, which matches the hands-on approach kinesthetic learners prefer.
* Performance review diagrams (Visual): Visual learners engage with content presented in diagrams or charts as these offer clarity through graphical representation.
* Management text (Reading/Writing): The reliance on written material, such as texts, articles, or reports, is a strong indicator of the reading/writing preference.
* Podcast (Aural/Auditory): Listening to content, such as in a podcast, aligns with auditory learning preferences, allowing learners to absorb spoken information effectively.
質問 9:
A three-month timeframe has been specified to catch the seasonal sales window.
Which Agile principle MOST influences this course of action?
A. Focus on the business need.
B. Build incrementally from firm foundations.
C. Develop iteratively.
D. Never compromise quality.
正解:A
Niina -
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