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質問 1：
The change management team is creating the change analytics strategy for the change programme.
Below is an extract of recipients, measures and source data that have been proposed.
Answer the following question about the sources of conflict in change
situations.
Column 1 is a list of statements about sources of conflict in change situations.
Column 2 contains the names of the eight sources of conflict identified by Art Bell and Brett Hart. For each statement in Column 1, select from Column 2 the source of conflict to which it MOST relates. Each selection from Column 2 can be used once, more than once or not at all.
正解：
Explanation:
In the UniCo case, the organization is undergoing significant changes that involve integrating the Selco team, revising internal processes, and preparing staff for a shift to mobile applications. Sources of conflict during such organizational change include misunderstandings, role ambiguity, and resistance to changes in work styles or policies.
Revised Answers (aligned with the UniCo case):
1. Instructions are understood by different people in different ways, influenced by their unique personal background.
C: Perceptions
In the UniCo scenario, perceptions are a key source of conflict, especially between the long-standing UniCo staff and the Selco team. For example, different views on the importance of the rebranding efforts reflect how unique personal backgrounds influence perceptions.
2. The revision of internal processes or systems has caused a lack of clarity on the responsibilities for certain tasks, resulting in activities being overlooked or duplicated.
F: Roles
This aligns with the UniCo case where process revisions are required to integrate Selco staff and adjust to the new business focus. A lack of clarity in responsibilities-like how teams should collaborate on mobile applications-creates role-based conflict.
3. Instructions on the project are given by different people using different levels of planning, formality, and decision-making approaches.
B: Styles
In the UniCo scenario, the cultural differences between the dynamic, fast-paced Selco team and the more structured UniCo team highlight conflicting work styles, which may result in tension during decision-making and task execution.
4. The parties involved are continually making amendments and extensions to delivery deadlines to accommodate the changing environment.
H: Unpredictable policies
In UniCo, the organizational changes, such as the relocation of the Selco staff and the integration of operational processes, require frequent adjustments. This creates uncertainty and frustration, which are classic symptoms of conflict due to unpredictable policies.
質問 2：
The Change Manager has mapped stakeholders onto a Power-Interest
Matrix, with the aim of identifying suitable actions for managing these stakeholders.
The mapping below shows the current assessment made by the Change Manager.
The ' Interest in your change ' axis indicates a combination of the
stakeholders ' levels of active engagement and their buy-in for the Change Programme.
Using the Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about Stakeholder mapping and strategy.
Lines 1 to 4 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
正解：
Explanation:
Comprehensive and Detailed Step by Step Explanation:
1. Assertion: The Change Manager should aim to engage and move the Customer Services Director to the Active Players quadrant.
Reason: Acknowledging a stakeholder's influence is an important step in developing greater understanding of how to manage them.
* Analysis: The Customer Services Director currently holds significant influence but is not fully engaged with the change. Moving them to the " Active Players " quadrant aligns with stakeholder management principles because Active Players have both high influence and high interest. The reason provided supports this by emphasizing understanding and managing stakeholders ' influence.
* Conclusion: Both the assertion and reason are correct, but the reason does not directly explain why moving the stakeholder to " Active Players " is the action. answer: B (True, True BUT the reason does not explain the assertion).
2. Assertion: The Change Manager should plan to increase the Operations Director's level of interest in the change.
Reason: Influential Observers need to become Key Players if they need to be engaged actively in the change.
* Analysis: The Operations Director is an influential observer with high influence but low interest.
Increasing their interest ensures their alignment with the program goals, making them Key Players. The reason provided directly explains why this move is necessary.
* Conclusion: Both the assertion and reason are correct, and the reason directly explains the assertion.
answer: A (True, True AND the reason explains the assertion).
3. Assertion: It is appropriate to manage the involvement of Selco staff by regularly sending them progress updates.
Reason: Spectators only require regular information updates to maintain their interest in the change.
* Analysis: Selco staff are categorized as " Spectators, " indicating they have low influence and interest.
Regular updates are sufficient to keep them informed without unnecessary engagement. The reason aligns with stakeholder management strategies for Spectators.
* Conclusion: Both the assertion and reason are correct, and the reason directly supports the assertion.
A: (True, True AND the reason explains the assertion).
4. Assertion: The Human Resources Manager needs to be managed and moved to the Key Players quadrant.
Reason: People with specialist skillsets should be categorized with a high level of influence and power in any change.
* Analysis: The Human Resources Manager currently resides in the " Active Players " quadrant. While they contribute specialist skills, this does not necessarily justify elevating them to " Key Players, " who must also possess significant influence. The reason, while true, does not align with the change scenario.
* Conclusion: The assertion is false, but the reason is true. answer: D (False, True).
質問 3：
Answer the following questions about the acceptance criteria within the project.
Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.
When specifying high-level prioritised requirements during Foundations, the Business Visionary has suggested that acceptance criteria for the requirement to " temporarily weatherproof the roof " should NOT be set until Solution Development Timebox A.
Is this an appropriate approach to setting high-level acceptance criteria?
A. No, because by the end of Foundations the quality expectations and overall acceptance criteria for at least the first increment should have been set, and high-level acceptance criteria set for later increments.
B. No, because a Review Session should have been scheduled during Feasibility to enable the Solution Development Team to validate their understanding of the Local Planning Authority Officer ' s expectations.
C. Yes, because acceptance criteria are NOT set before the Timeboxed work is started.
D. Yes, because the Local Planning Authority Officer will set the acceptance criteria.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
As Sprint 5 comes to an end, the Infrastructure Delivery Team is facing delays due to:
. Heavy rainfall affecting the Wellness Garden.
. Local supplier issues causing material delivery delays.
Dependency on external contractors for hydrotherapy equipment.
The Operations Delivery Team is unable to finalize details of the hydrotherapy treatments without testing them in the context of the facilities being constructed. The marketing materials cannot be generated until this work is complete.
In addition to the Developers, the teams include:
(The Wellness Garden (a Should Have) is delayed. Sukra Aroon suggests a workaround, using the River Pool Patio instead, and classifying the Garden as a ' Won ' t Have this time ' .
Is this an appropriate suggestion?)
A. No, because a Should Have requirement should NOT be removed unless it threatens the delivery of a Must Have.
B. Yes, because reclassifying the garden reduces risk while maintaining an outdoor option.
C. No, because workarounds reduce quality and undermine the business case.
D. Yes, because unresolved dependencies justify removing requirements to prevent disruption.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Which 2 actions should the Business Visionary take to implement the new Must Have requirement?
A. Ensure the marketing and sales teams are working together to deliver the most effective outcome.
B. Consolidate and circulate an agenda for the workshop.
C. Assess the impact of the new Must Have requirement on the original
Business Case.
D. Source and hire a web developer with experience in developing online financial transaction functionality.
E. Send a company-wide communication to explain the implications of the business change to all interested parties.
正解：A,E
解説: (Pass4Test メンバーにのみ表示されます)
The change management team is creating the change analytics strategy for the change programme.
Below is an extract of recipients, measures and source data that have been proposed.
Answer the following question about the sources of conflict in change
situations.
Column 1 is a list of statements about sources of conflict in change situations.
Column 2 contains the names of the eight sources of conflict identified by Art Bell and Brett Hart. For each statement in Column 1, select from Column 2 the source of conflict to which it MOST relates. Each selection from Column 2 can be used once, more than once or not at all.
正解：
Explanation:
In the UniCo case, the organization is undergoing significant changes that involve integrating the Selco team, revising internal processes, and preparing staff for a shift to mobile applications. Sources of conflict during such organizational change include misunderstandings, role ambiguity, and resistance to changes in work styles or policies.
Revised Answers (aligned with the UniCo case):
1. Instructions are understood by different people in different ways, influenced by their unique personal background.
C: Perceptions
In the UniCo scenario, perceptions are a key source of conflict, especially between the long-standing UniCo staff and the Selco team. For example, different views on the importance of the rebranding efforts reflect how unique personal backgrounds influence perceptions.
2. The revision of internal processes or systems has caused a lack of clarity on the responsibilities for certain tasks, resulting in activities being overlooked or duplicated.
F: Roles
This aligns with the UniCo case where process revisions are required to integrate Selco staff and adjust to the new business focus. A lack of clarity in responsibilities-like how teams should collaborate on mobile applications-creates role-based conflict.
3. Instructions on the project are given by different people using different levels of planning, formality, and decision-making approaches.
B: Styles
In the UniCo scenario, the cultural differences between the dynamic, fast-paced Selco team and the more structured UniCo team highlight conflicting work styles, which may result in tension during decision-making and task execution.
4. The parties involved are continually making amendments and extensions to delivery deadlines to accommodate the changing environment.
H: Unpredictable policies
In UniCo, the organizational changes, such as the relocation of the Selco staff and the integration of operational processes, require frequent adjustments. This creates uncertainty and frustration, which are classic symptoms of conflict due to unpredictable policies.
質問 2：
The Change Manager has mapped stakeholders onto a Power-Interest
Matrix, with the aim of identifying suitable actions for managing these stakeholders.
The mapping below shows the current assessment made by the Change Manager.
The ' Interest in your change ' axis indicates a combination of the
stakeholders ' levels of active engagement and their buy-in for the Change Programme.
Using the Scenario and the additional information provided for this question in the Scenario Booklet, answer the following question about Stakeholder mapping and strategy.
Lines 1 to 4 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
正解：
Explanation:
Comprehensive and Detailed Step by Step Explanation:
1. Assertion: The Change Manager should aim to engage and move the Customer Services Director to the Active Players quadrant.
Reason: Acknowledging a stakeholder's influence is an important step in developing greater understanding of how to manage them.
* Analysis: The Customer Services Director currently holds significant influence but is not fully engaged with the change. Moving them to the " Active Players " quadrant aligns with stakeholder management principles because Active Players have both high influence and high interest. The reason provided supports this by emphasizing understanding and managing stakeholders ' influence.
* Conclusion: Both the assertion and reason are correct, but the reason does not directly explain why moving the stakeholder to " Active Players " is the action. answer: B (True, True BUT the reason does not explain the assertion).
2. Assertion: The Change Manager should plan to increase the Operations Director's level of interest in the change.
Reason: Influential Observers need to become Key Players if they need to be engaged actively in the change.
* Analysis: The Operations Director is an influential observer with high influence but low interest.
Increasing their interest ensures their alignment with the program goals, making them Key Players. The reason provided directly explains why this move is necessary.
* Conclusion: Both the assertion and reason are correct, and the reason directly explains the assertion.
answer: A (True, True AND the reason explains the assertion).
3. Assertion: It is appropriate to manage the involvement of Selco staff by regularly sending them progress updates.
Reason: Spectators only require regular information updates to maintain their interest in the change.
* Analysis: Selco staff are categorized as " Spectators, " indicating they have low influence and interest.
Regular updates are sufficient to keep them informed without unnecessary engagement. The reason aligns with stakeholder management strategies for Spectators.
* Conclusion: Both the assertion and reason are correct, and the reason directly supports the assertion.
A: (True, True AND the reason explains the assertion).
4. Assertion: The Human Resources Manager needs to be managed and moved to the Key Players quadrant.
Reason: People with specialist skillsets should be categorized with a high level of influence and power in any change.
* Analysis: The Human Resources Manager currently resides in the " Active Players " quadrant. While they contribute specialist skills, this does not necessarily justify elevating them to " Key Players, " who must also possess significant influence. The reason, while true, does not align with the change scenario.
* Conclusion: The assertion is false, but the reason is true. answer: D (False, True).
質問 3：
Answer the following questions about the acceptance criteria within the project.
Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.
When specifying high-level prioritised requirements during Foundations, the Business Visionary has suggested that acceptance criteria for the requirement to " temporarily weatherproof the roof " should NOT be set until Solution Development Timebox A.
Is this an appropriate approach to setting high-level acceptance criteria?
A. No, because by the end of Foundations the quality expectations and overall acceptance criteria for at least the first increment should have been set, and high-level acceptance criteria set for later increments.
B. No, because a Review Session should have been scheduled during Feasibility to enable the Solution Development Team to validate their understanding of the Local Planning Authority Officer ' s expectations.
C. Yes, because acceptance criteria are NOT set before the Timeboxed work is started.
D. Yes, because the Local Planning Authority Officer will set the acceptance criteria.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
As Sprint 5 comes to an end, the Infrastructure Delivery Team is facing delays due to:
. Heavy rainfall affecting the Wellness Garden.
. Local supplier issues causing material delivery delays.
Dependency on external contractors for hydrotherapy equipment.
The Operations Delivery Team is unable to finalize details of the hydrotherapy treatments without testing them in the context of the facilities being constructed. The marketing materials cannot be generated until this work is complete.
In addition to the Developers, the teams include:
(The Wellness Garden (a Should Have) is delayed. Sukra Aroon suggests a workaround, using the River Pool Patio instead, and classifying the Garden as a ' Won ' t Have this time ' .
Is this an appropriate suggestion?)
A. No, because a Should Have requirement should NOT be removed unless it threatens the delivery of a Must Have.
B. Yes, because reclassifying the garden reduces risk while maintaining an outdoor option.
C. No, because workarounds reduce quality and undermine the business case.
D. Yes, because unresolved dependencies justify removing requirements to prevent disruption.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Which 2 actions should the Business Visionary take to implement the new Must Have requirement?
A. Ensure the marketing and sales teams are working together to deliver the most effective outcome.
B. Consolidate and circulate an agenda for the workshop.
C. Assess the impact of the new Must Have requirement on the original
Business Case.
D. Source and hire a web developer with experience in developing online financial transaction functionality.
E. Send a company-wide communication to explain the implications of the business change to all interested parties.
正解：A,E
解説: (Pass4Test メンバーにのみ表示されます)
Fukunaga -
この前に商品を購入致しました。今日受験して、無事合格しました。
予測問題が大幅に的中されました。本当に感謝です。