1043 お客様のコメント
質問 1：
When a call is in the task flow, the system is constantly checking all elements of the task flow.
If there is a part of the task flow you do not want included in the task flow after the call has passed through it, which element could you use to control this?
A. Source Element
B. End Call Element
C. Task Trap
D. New Task Element
正解：A
質問 2：
In which section can you enable the ability to change topic names?
A. Service > Telephony Settings
B. System > PBX Settings
C. Service > Special Settings
D. System > Reporting Settings
正解：A
質問 3：
The call center supervisor wants to run a Historical and Realtime Report on a selection of agents from different agent groups.
How can this be achieved?
A. Create a team with the selected agents as members.
B. Create an agent group with the selected agent as members.
C. Create a profile with the selected agents as members.
D. Create a separated report for each agent required.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Your data import has returned the message that the import has failed.
Before trying to import again, which three steps are necessary? (Choose three.)
A. Fix the problem identified in the import log file.
B. Reinstall the IPOCC Server.
C. Reinstall the postgres database.
D. Check the import log fileto identify the problem.
E. Restore the empty cc and c3k databases.
正解：C,D,E
質問 5：
A customer requires the ability to email historical reports to a selection of people within the company.
To create this ability, what do you need to enter in the Special Setting screen?
A. the email address of the person creating the report
B. the IPOCC Server IP address
C. the SMTP Server IP address
D. the email address of all recipients
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
You have created your IVR script and activated it, however when you try to assign it to an
IVR announcement element in your task flow it does not appear.
What is causing this problem?
A. The IVR has not been assigned to the task flow set.
B. The IVR has not been assigned to the task flow.
C. The IVR script has not been assigned to an IVR.
D. The IVR has not been assigned to a topic.
正解：B
When a call is in the task flow, the system is constantly checking all elements of the task flow.
If there is a part of the task flow you do not want included in the task flow after the call has passed through it, which element could you use to control this?
A. Source Element
B. End Call Element
C. Task Trap
D. New Task Element
正解：A
質問 2：
In which section can you enable the ability to change topic names?
A. Service > Telephony Settings
B. System > PBX Settings
C. Service > Special Settings
D. System > Reporting Settings
正解：A
質問 3：
The call center supervisor wants to run a Historical and Realtime Report on a selection of agents from different agent groups.
How can this be achieved?
A. Create a team with the selected agents as members.
B. Create an agent group with the selected agent as members.
C. Create a profile with the selected agents as members.
D. Create a separated report for each agent required.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Your data import has returned the message that the import has failed.
Before trying to import again, which three steps are necessary? (Choose three.)
A. Fix the problem identified in the import log file.
B. Reinstall the IPOCC Server.
C. Reinstall the postgres database.
D. Check the import log fileto identify the problem.
E. Restore the empty cc and c3k databases.
正解：C,D,E
質問 5：
A customer requires the ability to email historical reports to a selection of people within the company.
To create this ability, what do you need to enter in the Special Setting screen?
A. the email address of the person creating the report
B. the IPOCC Server IP address
C. the SMTP Server IP address
D. the email address of all recipients
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
You have created your IVR script and activated it, however when you try to assign it to an
IVR announcement element in your task flow it does not appear.
What is causing this problem?
A. The IVR has not been assigned to the task flow set.
B. The IVR has not been assigned to the task flow.
C. The IVR script has not been assigned to an IVR.
D. The IVR has not been assigned to a topic.
正解：B
Nishiwaki -
Pass4Testさんのアプリバージョンの模擬試験を繰り返し行うことで、模擬試験に慣れることができる