Which two factors determine which call will be routed via the "Last Agent" element?
(Choose two.)
A. The Last Agent available in the group
B. If the Customer in is the Agents personal contacts list
C. If the Caller know the extension number of the Agent
D. How long ago the agent spoke to the caller
E. Minimum contact time during the last conversation with the agent
正解:B,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
In which database are the IPOCC configuration, reporting statistics, and taskflows stored?
A. the AdB database
B. the Taskreporting database
C. the C3K database
D. the CC database
正解:D
質問 3:
Historical reports can be scheduled to email to a user, but they can also be scheduled to do what?
A. Print
B. Refresh every 15 minutes
C. Display in the User interface
D. Export to a folder
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
In TTrace, what must be activated to show the service-related messages of all processes in one screen?
A. Service view
B. Status bar
C. Tool bar
D. Service window
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
To instruct the agent to give information to certain callers, a customer wants to have the ability to display a script for their agent in the realtime screen.
Which realtime element is used to achieve this?
A. Direct Call Element
B. Value Element
C. Customer History Element
D. Internet Browser Element
正解:B
三浦** -
7750X学習教材がなければ、どのように7750X試験をパスするかわからないです。再び感謝の意を申し上げます。