On a Proactive Outreach Manager (POM) 3.0 system, 100 agents are available for campaigns. The total number of agents required for all running campaigns is 120.
When running a campaign requiring 30 agents, what information is needed to determine the number of agents to be assigned? (Choose two.)
A. the priorities of the campaigns on the system
B. the number of agents available for this specific campaign
C. the skills of the available agents
D. the training that has been given to all agents
正解:B,D
質問 2:
The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)
A. Avaya Media Servers (AMS)
B. Application Enablement Services (AES)
C. Media Processing Platform (MPP)
D. Private Brain Exchange (PBX) servers
E. Experience Portal Manager (EPM)
正解:C,E
質問 3:
Which POM component is responsible for launching calls, and sending SMS messages and email messages using associated servers?
A. POM Monitor
B. Campaign Manager
C. POM Pacing
D. Campaign Director
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?
A. A campaign is a group of agents assigned to a specific job/task.
B. A campaign is a collection of customer names, telephone numbers, and e-mail addresses.
C. A campaign is a collection of contact records with contact attributes, a media channel to contact them, and a contact strategy that defines when and how to reach them.
D. A campaign is a strategy defining when to best contact contacts.
正解:D
質問 5:
A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?
A. 30 days
B. 15 days
C. 7 days
D. 3 days
正解:A
Haruno -
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