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質問 1：
What does this description represent: They define different versions of the records from a common object.
A. Custom Objects
B. Page Layouts
C. Record Types
D. Custom Reports
正解：C
質問 2：
In which phase of the Challenge Scoping process must researchers ask themselves the following question: What will the definition of success look like and how can we measure it?
A. Understand the need
B. Create a project plan
C. Identify measures of success and potential risk
D. Establish the problem-solving approach
E. Articulate the opportunity for design
正解：C
質問 3：
Which of the following items is best described by this definition? " a specific user, all dashboard viewers see data based on the security settings of that user-regardless of their own personal security settings."
A. The user with the "Manage" permission of the Dashboard folder where the Dashboard is stored.
B. The user with the "Dashboard Manager" Permission
C. The Running User.
D. The Dashboard Creator
正解：C
質問 4：
Prompts should not be used during brainstorming sessions because they will lead the participants towards expected results, thereby curtailing innovation and free thinking.
A. TRUE
B. FALSE
正解：B
質問 5：
A lack of allignment across an organization is a lossing strategy because it will lead to low morale.
A. TRUE
B. FALSE
正解：A
質問 6：
Customer Support reps should be brought into brainstorming sessions during the Idea Generation phase because they have extensive customer/user knowledge.
A. TRUE
B. FALSE
正解：A
質問 7：
Can Salesforce Call Center be integrated with third party CTI systems?
A. Yes by default
B. No
C. Yes, through Open CTI
正解：C
What does this description represent: They define different versions of the records from a common object.
A. Custom Objects
B. Page Layouts
C. Record Types
D. Custom Reports
正解：C
質問 2：
In which phase of the Challenge Scoping process must researchers ask themselves the following question: What will the definition of success look like and how can we measure it?
A. Understand the need
B. Create a project plan
C. Identify measures of success and potential risk
D. Establish the problem-solving approach
E. Articulate the opportunity for design
正解：C
質問 3：
Which of the following items is best described by this definition? " a specific user, all dashboard viewers see data based on the security settings of that user-regardless of their own personal security settings."
A. The user with the "Manage" permission of the Dashboard folder where the Dashboard is stored.
B. The user with the "Dashboard Manager" Permission
C. The Running User.
D. The Dashboard Creator
正解：C
質問 4：
Prompts should not be used during brainstorming sessions because they will lead the participants towards expected results, thereby curtailing innovation and free thinking.
A. TRUE
B. FALSE
正解：B
質問 5：
A lack of allignment across an organization is a lossing strategy because it will lead to low morale.
A. TRUE
B. FALSE
正解：A
質問 6：
Customer Support reps should be brought into brainstorming sessions during the Idea Generation phase because they have extensive customer/user knowledge.
A. TRUE
B. FALSE
正解：A
質問 7：
Can Salesforce Call Center be integrated with third party CTI systems?
A. Yes by default
B. No
C. Yes, through Open CTI
正解：C
桃井** -
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