A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Sales Cloud. The admin for the previous system is enthusiastic about Sales Cloud and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.
How should the consultant determine and validate their approach with end users?
A. Interview top-level executives to understand the Sales Cloud key performance indicators (KPIs) for end users.
B. Conduct a technical review of Sales Cloud with developers to evaluate solutions for end users.
C. Enlist the help of a champion to ensure that Sales Cloud is meeting end user needs.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.
Sales operations wants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.
How should the consultant show sales operations what the data will look like after the change?
A. Install the Territory Health Assessment app from AppExchange.
B. Develop reports and dashboards that compare the existing and new territories.
C. Run the updated assignment rules in the Planning State and view the accounts on the territory detail page.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails that are exchanged in a month.
What should the consultant recommend?
A. Salesforce Inbox
B. Activity Report
C. Einstein Activity Capture
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
Sometimes, Universal Containers sales reps need to create contacts without accounts based on business processes.
What should the consultant take into consideration?
A. Contacts are private and shared through the role hierarchy.
B. Contacts are private and only the owner and admin can view them.
C. Contacts are private and shared through sharing rules.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assignedsales ops specialist and sales engineer have appropriate access to Accounts and Contacts. The organization-wide defaults (OWD) for Contact are set to 'Controlled by Parent'.
Which solution should the consultant recommend to share Contacts?
A. Set up Account Teams with defaults for each sales rep.
B. Change the Contact OWD to Private and create sharing rules to grant visibility.
C. Add the Sharing button to the page layout so sales reps can share Contacts.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view.
Which solution should the consultant recommend to meet the requirement?
A. Create a Lightning Web Component.
B. Create a screen flow.
C. Use Deal Insights In Pipeline Inspection
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
Cloud Kicks wants to measure the adoption of its Sales Cloud rollout.
Which key performance indicator (KPI) should the consultant recommend?
A. Number of Community Contacts added In the last year
B. Number of Opportunities Closed Lost In the last month
C. Number of User logins in the last month
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 8:
Cloud Kicks recently purchased Salesforce, and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to forecasted amounts during the pipeline meetings is time consuming, and it is difficult to review all of the committed opportunities within the meeting time.
What should the consultant recommend to help make meetings more efficient while making real-time forecast updates?
A. Modify multiple opportunities at one time in the Forecast page.
B. Use in-line editing to update the forecast amount for records.
C. Tell reps to use the list view to move opportunities between stages.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 9:
Universal Containers has been using Sales Cloud for the last 5 years to manage leads, accounts, contacts, and opportunities.
The SVP of sales recently attended a conference and learned about Sales Cloud Einstein features. The SVP is very interested in Einstein Lead Scoring and Einstein Deal Insights. The SVP hired a consultant to create an implementation immediately.
Which step should the consultant take first?
A. Enable Einstein Activity Capture In a developer org.
B. Enable both Einstein features In production.
C. Run the Einstein Readiness Assessor in a sandbox.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
Ayase -
このSales-Cloud-Consultant一冊だけで合格することが可能です。