Your organization uses NPS (Net Promoter Score) measures to understand your customers' satisfaction levels. Your team had invested a lot of time and effort creating and delivering a release that included many new product features. After a few months, you see that the NPS score did not improve.
What other measures can help you to better understand this outcome?
(choose the best two answers)
Response:
A. Release Frequency
B. Lead Time
C. Feature Usage Index
D. Market Share
E. Installed Version
正解:B,C
質問 2:
Which of the following strategies might help in improving your team's Time to Market?
Response:
A. Increase the amount of time spent per day working on a product by planning offshore work to "Follow the Clock".
B. Ensure everyone on the team has no scheduling issues in order to maximize their utilization.
C. Eliminate the need to wait for experts by improving the cross-functional skills of the team members.
D. Increase the velocity of your team by adding developers.
正解:C
質問 3:
The management board wants to know how to evaluate team effectiveness. Which of the following would help them understand how a team is performing?
Response:
A. Changes in customer satisfaction measure over time.
B. How well a team is able to stay within the project budget.
C. All of the above.
D. How easily a team is able to meet the planned release dates.
正解:A
質問 4:
There are two products competing in the same market. One product has been in the market longer than the other and has more features. Does this product create more value for the customers?
Response:
A. No, because having fewer features simplifies the product and helps to focus on the primary needs of the customer.
B. Yes, because more features can cover more of the customer,s needs.
C. We do not know unless we actually measure the value experienced by the customer.
正解:C
質問 5:
Product A is the main driver of both revenue and profit for your company; it has very happy customers (high Current Value) and low Unrealized Value. Product B is relatively new; it has low Current Value and high Unrealized Value.
Both Product Owners of the two products are requesting significant additional funding to improve their products. What do you do?
(choose the best answer)
Response:
A. Invest funding in Product B, because it has more future potential for the company.
B. Invest funding in Product A, because your company's success depends on its continued success.
C. Split funding equally between both products.
D. Split funding proportionally based on product revenues.
正解:A
質問 6:
Your product is used by businesses of various sizes. A very large company, that is interested in your product, would like a set of features implemented if they were to purchase your product. As a customer, this company would significantly increase your revenue.
They also tell you that the features would improve your product and would win more customers. The requested features will be expensive and require extensive redesign. Also, you have not heard any similar feedback from any other customers or leads.
What is the most appropriate action?
Response:
A. Create experiments to better understand their needs and possible alternatives.
B. Devise workarounds that will satisfy their request without needing a product redesign.
C. Perform market research to evaluate the demand for the features within the broader market.
D. Implement the features in line with the request as they are an influential customer.
正解:A
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Miki -
PAL-EBM試験を合格しました。Pass4Test様がいなかったら、合格はなかったと、思います。
短い間でしたが、毎日、質疑応答に付き合ってくださりありがとうございました。