A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
A. Use a Block Element with the Collapse property enabled
B. Use a Datatable element
C. Use a Custom Style to adjust height and width
D. Use a Zone Template
正解:A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources.
Which Omnistudio tool should the consultant recommend for creating these guided interactions?
A. Integration Procedures
B. Flexcards
C. Omniseripts
D. Data Mappers
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
What business problem does DataRaptor solve?
A. It combines multiple steps and processes into a single server call.
B. It guides humans through a complex business process.
C. It allows developers to create complex API queries declaratively.
D. lt removes the need to code data mappings for data transformations.
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
A consultant is designing a Flexcard for a client. The client wants the Flexcard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button.
How should the consultant design the Flexcard to meet the client's requirements?
A. Design the parent card to launch a child card when the specific action is taken.
B. Design the parent card to launch a new Data Mapper when the specific action is taken.
C. Design the parent card to launch a child card through a Flyout Action.
D. Design the parent card to launch a new Omniscript when the specific action is taken,
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
A consultant is designing a Flexcard for a client. The client wants to customize the look of each element on the Flexcard.
What tool should the consultant use to meet the client's requirements?
A. Use Data Mapper to customize the look of each element.
B. Use the style panel in the Flexcard Designer to customize the look of each element.
C. Use Integration Procedures to customize the look of each element.
D. Use Omniscripts to customize the look of each element.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?
A. The first state with the highest priority closest to the top of the canvas
B. The state with a true condition that has the highest priority
C. The state closest to the top of the canvas
D. The first state with a true condition closest to the top of the canvas
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
A. Pass the process type as an input parameter.
B. Create a specific OmniScript for each business process.
C. Add more conditional views to branch the OmniScript into logical sections.
D. Add more Step elements to create shorter pages.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 8:
Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.
According to best practice, what data source should be used?
A. Streaming API
B. Integration Procedure
C. DataRaptor Extract
D. REST
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
Houko -
OmniStudio-Consultant初心者ですが、この問題集を読んで基礎を理解することができました。素敵な問題集です。