最新なEXIN EX0-110問題集（60題）、真実試験の問題を全部にカバー！

質問 1：
What are the main criteria to check whether ISO/IEC 20000 is applicable for service provider?
A. That they retain only the service delivery processes
B. That they retain all processes in house
C. That they retain focus on the customer
D. That they retain management control
正解：D

質問 2：
What may define the scope of Service Management in the Service Management plan?
A. The specific processes undertaken
B. The size of the infrastructure
C. The number of staff
D. The location of the services
正解：D

質問 3：
Which of the aspects listed below is included in ISO/IEC 20000?
A. customer communication
B. social responsibility
C. standard products
D. employee motivation
正解：A

質問 4：
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
A. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.
B. It forces the organization to adopt a hierarchical management approach.
C. It allows the suppliers to have full visibility of the organization's internal processes.
D. It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.
正解：D

質問 5：
Who conducts the first party audit?
A. an external independent organization
B. the IT Service Management organization itself
C. other persons on behalf of the Customer
D. Customers of the IT Service Management organization
正解：B

質問 6：
What is the aim of an internal audit?
A. to monitor employee performance
B. to verify whether the defined key performance indicators are actually determined
C. to ensure and improve one's own quality capability
D. to instruct all employees that quality-related requirements must be observed
正解：C