What triggers a re-test of the Availability and Service Continuity plans?
A. significant periods of unplanned non-availability
B. six months having passed since the last test
C. a major disaster having occurred
D. a major change to the business environment
正解:D
質問 2:
What is a purpose of ISO/IEC 20000?
A. to promote the adoption of an integrated process approach
B. to provide best practice guidance on security management
C. to promote the adoption of IT governance
D. to provide best practice guidance on IT Service Management
正解:A
質問 3:
What is the aim of an internal audit?
A. to monitor employee performance
B. to verify whether the defined key performance indicators are actually determined
C. to ensure and improve one's own quality capability
D. to instruct all employees that quality-related requirements must be observed
正解:C
質問 4:
Which of the following is a best practice concerning information security risk assessment?
A. Information security risk assessments should be performed as a result of the review of every incident.
B. Information security risk assessments should be performed at agreed intervals and be maintained during changes.
C. Information security risk assessments should be performed once a year.
D. Information security risk assessments should be carried out by an external auditor to maintain objectivity.
正解:B
質問 5:
Updates to the Service Level Agreement (SLA) shall be under the control of which process?
A. Business Relationship Management process
B. Configuration Management process
C. Change Management process
D. Service Level Management process
正解:C
質問 6:
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
A. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.
B. It forces the organization to adopt a hierarchical management approach.
C. It allows the suppliers to have full visibility of the organization's internal processes.
D. It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.
正解:D
Nozu -
全力を尽くして勉強していただきます。EX0-110学習教材は有効です。EX0-110の問題集滅多にいいもんないけどこれだけはいいと思う。