Jill uses her MacBook late at night and occasionally has to restart. Despite having muted the speaker volume the MacBook always boot chimes loudly after restart. What step should you try first to resolve this issue?
A. Reset the PRAM.
B. Reset the SMC.
C. Reinstall Snow Leopard.
D. Repair disk permissions.
正解:A
質問 2:
Which one of the following is a physical port that appears in the Network preference pane?
A. 6 to 4
B. FireWire
C. VPN
D. PPPoE
正解:B
質問 3:
Examine the exhibit. You go on site to troubleshoot a network issue for a customer. Given the above results of network diagnostics, what is the most likely cause of the connectivity issue?

A. The network settings are not valid for this network.
B. ISP server is down.
C. Corrupt network location.
D. The ethernet cable is unplugged.
正解:D
質問 4:
You suspect that a customer's MacBook Pro is failing to connect to a network because of a software corruption issue. Which technique is the best way for you to test for basic connectivity from known good software?
A. Create a new user in the Account preference pane and test in that user.
B. Erase the customer's hard drive, reinstall Snow Leopard, then use Network Utility.
C. Use the Network Setup Assistant to create a new network location.
D. Start up from the Snow Leopard Mac OS X Install DVD, then use Network Utility.
正解:D
質問 5:
Which is a valid troubleshooting step to resolve a customer's complaint that his Time Machine backup takes a long time?
A. Reselect the drive as your backup drive.
B. Quit unused applications.
C. Remove non-Time Machine files from your backup drive.
D. Purchase a larger backup drive.
正解:B
Hayashi -
豊富な例題と確認問題で実力もアップできると思う。この本を使って、今年合格しました。