While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.
Whatiscausing this problem?
A. The ASAI routing is not enabled-
B. Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.
C. Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.
D. The location numberisnot defined In the BSR application form.
正解:D
質問 2:
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)
A. There is no Best Service Routing application for the active Vector Directory Number (VDN).
B. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.
C. The Expected Wait Time for the skill in Detroit is being suppressed.
D. The agents in Detroit are all in auxiliary work mode.
正解:A,C
質問 3:
A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no.
Which VDN would be used for BSR Available Agent Strategy?
A. VDN 6026
B. VDN 6024
C. VDN 6025
D. VDN 6023
正解:D
質問 4:
Refer to the exhibit.
Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable
"A"?
A. 87654
B. 3876
C. 9432
D. 876549432
正解:D
質問 5:
Which two components installed on the same PC does the TTrace tool require? (Choose two.)
A. TTrace Server
B. TTrace Config
C. TTrace Console
D. TTrace Log2Zip
正解:A,B
Ueno -
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