Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It uses advanced algorithms to efficiently route calls to agents.
B. It dynamically matches a customer to an optimal agent.
C. It enables routing of calls to the agent that is most idle.
D. It provides conditional routing of calls to agent queues.
E. It allows for dynamic reporting of call center activities in custom methods.
正解:A,B
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
What are thethree key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI?
(Choose three.)
A. The Call Center calls must be queued to first in LLAI.
B. The ELAI Is near first-in-first-out routing.
C. The ELAI uses route-to number ~r 13035485103.
D. The value of the Interflow-qpos can be set as <=12.
E. The ELAI uses the interflow-qposvector command.
正解:B,C,D
質問 3:
Which two vector variable types are strictly global in scope? (Choose two.)
A. value
B. stepcnt
C. dow
D. ani
E. collect
正解:A,E
質問 4:
A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?
A. Use the System Maintenance > Reports >Error Log report in the Call Management System
B. Use the list history command in the Communication Manager
C. Use the Exceptions > Reports > Vector Exceptions in the Call Management System
D. Use the display events command in the Communication Manager
正解:D
質問 5:
Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable
"A"?
A. 87654
B. 3876
C. 9432
D. 876549432
正解:D
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