最新なAvaya 3301問題集（54題）、真実試験の問題を全部にカバー！

質問 1：
In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most commonly received e-mail queries?
A. Run a "Contact Summary" report in Historical Reporting on the CCMA server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
B. Use the "Auto-Suggest Promotion" tool in CCMM Administration to promote auto-suggestions auto-responses based on the percentage of contacts for which each auto-suggestion was selected.
C. Enable "Keyword Reporting" for e-mail contacts in the "E mail" tool in Contact Center Multimedia (CCMM) Administration, then use the "Keyword Frequency" tool to determine which keywords would be used to trigger new auto-responses.
D. Run ,1 "Contacts is Closed by Auto Suggestion, top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto suggestion keywords and responses from the report to create new e-mail auto-respect.
正解：B

質問 2：
You have downloaded a new Quick Fix Engineering (QEF) patch for the Avaya Media Server (Avaya MS). You must install the QEF patch on the Avaya MS server.
What is used to install QFE patches on the Avaya MS?
A. the syspatch command-line utility on the Avaya MS server
B. the System Configuration > Software Update page in the Avaya MS Element Manager
C. the Patch Manager on the Avaya MS server
D. the maspatch command-line utility on the Avaya MS server
正解：D

質問 3：
In a SIP-based Avaya Aura Contact Center (AACC) environment, voice calls are directed to the Contact Center Manager Server (CCMS) via route points.
For voice calls to be directed to CCMS, where must route points be defined?
A. CCMS and the Session Manager
B. Session Manager and Application Enablement Services
C. CCMS and Application Enablement Services
D. CCMS only
正解：A

質問 4：
Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?
A. Contacts Details report
B. Contacts Received by Skillset report
C. Contact Treatment report
D. Contact Summary report
正解：D

質問 5：
You are preparing to install Quick Fix Engineering (QH-) patches on the Avaya Media Server (Avaya MS). Although you are performing the work during a scheduled maintenance window, there are active calls the Avaya MS system. You wish to wait until all currently-active calls in the Avaya MS have completed before installing the QFE patches.
Which action must he perform to accomplish this?
A. Put the Avaya MS in "Pending Lock" mode.
B. Put the Avaya MS in "Standby" mode.
C. Put the Avaya MS in "Maintenance" mode.
D. Put the Avaya MS in "Lock" mode.
正解：A