Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?
A. ACCS, Configuration component
B. IP Office System Status
C. ACCS, Contact Center Manager component
D. IP Office Web Manager
正解:B
質問 2:
Which statement is true about the Avaya GREP tool?
A. It is only used to report on SIP related messages during low traffic periods.
B. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
C. It should only be used on an active system to capture real-time events.
D. It is only used during the installation phase and should not be used on an active server.
正解:C
質問 3:
Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)
A. A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).
B. The SIP extension type must be H.323.
C. The SIP extension must be In the same number range as the agent telephone numbers.
D. "Call Waiting On" must be enabled to allow the system to handle more than one call at a time.
正解:A,C
質問 4:
Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
A. A skillset is group of agents whose skills are similar.
B. Skillsets are only used for reporting purposes.
C. A skillset is a group of activity codes used for reporting purposes.
D. Skillsets are referenced in both application flows and scripts.
正解:C,D
質問 5:
Which statement about the function of the Access Class In Access and Partition Management Is true?
A. The Access Class will be used to limit the user to report on specific contact center agents.
B. An Access Class will limit the Launchpad links a user may access.
C. Access Classes will be used to limit a user to specific report groups.
D. The Access Class will prevent a user from modifying skillset properties.
正解:C
質問 6:
Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)
A. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.
B. Log into the vCenter or vSphere.
C. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed
D. Download the WebLM Software Appliance from PLDS-
正解:A,B
夏树** -
問題集はとてもほうふで、なのにわかりやすかったです。知識もしっかりと身につくと思います。78950X必要となる基礎を幅広く習得させたいという思いでした。