質問 1：
Which component of Call Center Elite Multichannel is used to configure the communication resources such as agents, extensions and vectors, and uses AES to communicate with the AES Call Center Multichannel XML Server?
A. XML server
B. Call Center Elite Multichannel Desktop
C. XML Database
D. Communication Manager
正解：A
質問 2：
When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)
A. the window shows the last 1000 lines of the log file
B. the title bar of the output window shows the process name, the host name, and the process ID
C. the system displays outputs at the top of the display
D. the system displays outputs with the newest at the bottom of the display
E. the title bar of the output window shows the date and time
正解：B,D
質問 3：
A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?
A. route-to number r112920414 with cov n if unconditionally
B. route-to number *r112920414 with cov n if unconditionally
C. route-to number 112920414 with cov n if unconditionally
D. route-to number 9112920414 with cov y if unconditionally
正解：A
質問 4：
How should you track problems in a Call Center Elite installation?
A. Use the log file at C:/Windows
B. Use the trace command in Communication Manager
C. Use the error command in Communication Manager
D. Use the log file at C:/Windows/Desktop
正解：B
質問 5：
Which three server applications can be duplicated to provide a level of redundancy?
(Choose three.)
A. Application Management Server
B. Media Director
C. XML Server
D. Integrated Data Server
E. License Director Server
正解：A,C,E
質問 6：
If your software is not working, what is the best practice to determine how to fix the concern?
A. The ability to get the software running immediately will solve all business needs
B. Use the nine disciplines associated with troubleshooting to identify and describe the problem
C. Do a root cause analysis and gather information to solve the problem to prevent future issues
D. Monitor logs and alerts for information for a few months to determine the problem
正解：D
Which component of Call Center Elite Multichannel is used to configure the communication resources such as agents, extensions and vectors, and uses AES to communicate with the AES Call Center Multichannel XML Server?
A. XML server
B. Call Center Elite Multichannel Desktop
C. XML Database
D. Communication Manager
正解：A
質問 2：
When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)
A. the window shows the last 1000 lines of the log file
B. the title bar of the output window shows the process name, the host name, and the process ID
C. the system displays outputs at the top of the display
D. the system displays outputs with the newest at the bottom of the display
E. the title bar of the output window shows the date and time
正解：B,D
質問 3：
A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?
A. route-to number r112920414 with cov n if unconditionally
B. route-to number *r112920414 with cov n if unconditionally
C. route-to number 112920414 with cov n if unconditionally
D. route-to number 9112920414 with cov y if unconditionally
正解：A
質問 4：
How should you track problems in a Call Center Elite installation?
A. Use the log file at C:/Windows
B. Use the trace command in Communication Manager
C. Use the error command in Communication Manager
D. Use the log file at C:/Windows/Desktop
正解：B
質問 5：
Which three server applications can be duplicated to provide a level of redundancy?
(Choose three.)
A. Application Management Server
B. Media Director
C. XML Server
D. Integrated Data Server
E. License Director Server
正解：A,C,E
質問 6：
If your software is not working, what is the best practice to determine how to fix the concern?
A. The ability to get the software running immediately will solve all business needs
B. Use the nine disciplines associated with troubleshooting to identify and describe the problem
C. Do a root cause analysis and gather information to solve the problem to prevent future issues
D. Monitor logs and alerts for information for a few months to determine the problem
正解：D
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