What are three advantages of the Avaya Customer Experience Virtualized environment?
(Choose three.)
A. Requires fewer servers
B. Lowers operational expenses
C. Enables capital equipment expenditures
D. Divides up resources among different locations
E. Enables businesses to scale rapidly
正解:A,B,C
質問 2:
You are having problems with Avaya Aura Call Center Elite Multichannel and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?
A. D5 - choose corrective actions
B. D3 - develop interim containment actions
C. D1 - establish a team
D. D4 - define escape points
E. D2 - describe the problem
正解:B
質問 3:
There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?
A. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client
B. Avaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client
C. Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
D. Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
正解:A
質問 4:
What property of the SET command makes the command unique when dealing with variables?
A. The SET command allows variables to be manipulated using arithmetic and string operators
B. The SET command allows you to place calls in a particular queue
C. The SET command reassigns variables to new values during the process of a vector
D. The SET command allows a group of variables to follow a specific pattern
正解:A
質問 5:
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?
A. list trace trac
B. list trace stations
C. list trace trunk
D. list trace vector
正解:A
質問 6:
Refer to the exhibit.
Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?
A. The call will be routed to 2049
B. The call will be routes to 2048
C. The call will be disconnected
D. The call will queue to skill 1
正解:C