最新なAvaya 7391X問題集（80題）、真実試験の問題を全部にカバー！

質問 1：
Which two functions do vector Directory Numbers (VDNs) perform in a call center? (Choose two.)
A. VDNs ensure that agents can originate and terminate calls.
B. VDNs define the call flow through the call center.
C. VDNs interpret the skills an agent has.
D. VDNs pass parameters to the vector for processing.
E. VDNs route calls by pointing to a vector.
正解：B,E

質問 2：
A call center agent in the Avaya Aura Call Center Elite Multichannel system receives a web chat notification.
Which XML application manages the virtual call required for the delivery of the web chat multimedia work item to the agent?
A. Voice Media Store
B. Elite Multichannel Desktop
C. Media Director
D. Call Routing Server
正解：B

質問 3：
Which statement about the Avaya Aura Call Center Elite is correct?
A. The components are virtualized and are all available in modular components
B. The components must run on the same dedicated hardware server
C. The components are virtualized and some components can be leveraged using mobile devices
D. The only components that are deployed virtually are System Manager and Communication Manager
正解：B

質問 4：
When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)
A. Call Management System (CMS)
B. Expert Agent Selection (EAS)
C. Business Advocate
D. Hunt Group
E. Service Level Maximizer
正解：B,C,E

質問 5：
A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
A. The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to y.
B. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
C. The agent's COS must have the field "Add/Remove Agent Skills" set to y.
D. The supervisors COR must have the field "Add/Remove Agent Skills" set to y.
E. The supervisors COS must have the field "Can Force a Work State Change" set to y.
正解：D

質問 6：
The IP services that form on Communication Manager are configured to integrate with which components?
A. Multichannel Agent Desktop with plugins
B. Avaya Aura Media Server with media files
C. XML Server and the multimedia database
D. Application Enablement Service with CTI
正解：D

質問 7：
Which two roles do vector DNs or VDNs play in a call center? (Choose two.)
A. They ensure that agents can originate and terminate calls
B. They route calls by pointing to a vector
C. They define the call flow through the call center
D. They pass parameters to the vector for processing
E. They interpret the skills an agent has
正解：B,D