Which database does the Elite Multichannel Reporting application use to store tasks?
A. The ASMSDataX database
B. The ASMedia Store database
C. The ASContact database
D. The ASMSControl database
正解:B
質問 2:
Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura Call Center Elite and Call Center Elite Multichannel? (Choose two.)
A. Configure the CTI User in AES
B. Enable the AES Server node name on the Elite Multichannel server
C. Configure the CTI link in AES
D. Restart the Multichannel server when the AES is configured
正解:B,C
質問 3:
Direct Agent calls are not getting counted correctly in Call Management System (CMS).
What must be administered so that Direct Agent calls are measured properly?
A. skill-level
B. Class of Restriction (COR)
C. Class of Service (COS)
D. ead-mia
正解:B
質問 4:
A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
A. The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to y.
B. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
C. The agent's COS must have the field "Add/Remove Agent Skills" set to y.
D. The supervisors COR must have the field "Add/Remove Agent Skills" set to y.
E. The supervisors COS must have the field "Can Force a Work State Change" set to y.
正解:D
質問 5:
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
A. Call 1
B. Call 2
C. Call 4
D. Call 3
正解:C
質問 6:
To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?
A. Use Analog announcements only
B. Set the queue field to Yes
C. Create forced announcements
D. Use external announcements
正解:B
質問 7:
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
A. Network Call Transfer
B. Look-Ahead Interflow
C. Network Call Redirection
D. Adjunct Routing
正解:B
解説: (Pass4Test メンバーにのみ表示されます)