Which three items are needed to properly configure a hunt group in an Expert Agent Selection Call center?
(Choose three.)
A. The trunk group number
B. Vector Directory Number (VDN)
C. The call distribution method
D. The class of Restriction (COR)
E. The group extension
正解:C,D,E
質問 2:
You need to troubleshoot your Best Services Routing (BSR) polling vectors to verily that they are operating as intended.
Which command do you use to do this?
A. monitor bcms hunt group
B. list trace trunk
C. List trace vdn
D. monitor bcms trunk
正解:C
質問 3:
Which property of the SET command makes the command unique when dealing with variables?
A. The SET command allows variables to be manipulated using arithmetic and string operators
B. The SET command allows you to place calls in a particular queue
C. The SET command reassigns variables to new values during the process of a vector
D. The SET command allows a group of variables to follow a specific pattern
正解:A
質問 4:
Which two Vector Variable types are strictly global in scope? (Choose two.)
A. value
B. dow
C. ani
D. collect
E. Stepcnt
正解:C,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
A. SLM can be used as an agent-based call distribution type.
B. It is possible to use Vector Directory Number (VDN) skill preferences.
C. Service Level Maximize (SLM) can be used as a skills-based call distribution type.
D. Call Management System (CMS) or IQ must be used as the reporting tool.
E. It includes Export Agent Selection (EAS) and Business Advocate (BA).
正解:C,D,E
質問 6:
What are three capabilities of Avaya Aura Media Server? (Choose three.)
A. Has the capacity of up to 10OO AAMS
B. TDM Interfaces for digital and analog stations and trunks
C. High Availability
D. Virtualization
E. Can be shared with multiple CM's
正解:B,C,D
星野** -
本日、試験を受験し、無事で合格できました。実質4日での合格です。とても嬉しいです。ありがとうございました