質問 1：
A BPM analyst needs to define user stories for development. What information does the BPM analyst need to know about user stories? User stories:
A. with less business value must not be defined since they are not going to be developed.
B. support waterfall development and are completely defined before development begins.
C. focus on what is required and not on how the requirements are met.
D. contain all required implementation details needed by developers.
正解：C
質問 2：
A BPM analyst is working with a facilities manager to map out a process that lists the responsibilities of the facilities manager.
In the event of a damage to a building, the facilities manager must take the following actions.
- If the damage is caused by fire, the facilities manager must immediately call the fire service. - If there is anyone injured, the facilities manager must immediately call the nearby hospital ambulance service. - If the damage is greater than $5000, the facilities manager must notify the insurance agent immediately. - The facilities manager must always submit a damage report to the building manager within 1 week of the incident. How should the BPM analyst model this process?
A. Exhibit D
B. Exhibit B
C. Exhibit C
D. Exhibit A
正解：C
質問 3：
A BPM analyst is modeling the process for acquiring an account. During an interview with the customer service supervisor, the BPM analyst was provided with a Responsible, Accountable, Consulted, Informed (RACI) chart that had been created with the key roles and activities in the process.
The BPM analyst used the contents of the RACI chart to fill in the Details fields in Blueworks Live for the activity "Enter Application". According to the RACI chart for the activity "Enter Application", who is the Participant?
A. Customer Account Manager
B. Customer Relations Advisor
C. Customer Service Agent
D. Customer Service Supervisor
正解：C
質問 4：
A company that processes applications has been using IBM Business Process Manager V8.0 over the last year. The company has asked IBM to analyze its processes in production because it wants to continue improving its processes. The IBM BPM team sends a BPM analyst. What should the BPM analyst do?
A. Use the Process Inspector in IBM Business Process Manager V8.0 to perform inspection on the process.
B. Use the Optimizer in IBM Business Process Manager V8.0 to perform Historical and Simulation Analysis.
C. Use the Discovery View in Blueworks Live to perform inspection on the process.
D. Use the Analyze feature in Blueworks Live to perform Historical and Simulation Analysis.
正解：B
質問 5：
A BPM analyst is creating a process model for requesting a renovation permit. The BPM analyst is using the following description of the first activity: "One of our municipal office clerks receives a paper permit application from the local resident, an applicant. The clerk first looks up the resident's name and address in our system, then enters the information from the paper application into the system, and assigns a temporary permit number to the application. When the application entry is complete, the clerk sends it to a manager to assign it to an adjudicator." Which name should the BPM analyst use for the first task that accurately describes the activity and follows recommended naming conventions?
A. Create Application
B. Lookup name, create application, assign number, and send it to the manager
C. Application Entry
D. Clerk Receive and Enter Application
正解：A
A BPM analyst needs to define user stories for development. What information does the BPM analyst need to know about user stories? User stories:
A. with less business value must not be defined since they are not going to be developed.
B. support waterfall development and are completely defined before development begins.
C. focus on what is required and not on how the requirements are met.
D. contain all required implementation details needed by developers.
正解：C
質問 2：
A BPM analyst is working with a facilities manager to map out a process that lists the responsibilities of the facilities manager.
In the event of a damage to a building, the facilities manager must take the following actions.
- If the damage is caused by fire, the facilities manager must immediately call the fire service. - If there is anyone injured, the facilities manager must immediately call the nearby hospital ambulance service. - If the damage is greater than $5000, the facilities manager must notify the insurance agent immediately. - The facilities manager must always submit a damage report to the building manager within 1 week of the incident. How should the BPM analyst model this process?
A. Exhibit D
B. Exhibit B
C. Exhibit C
D. Exhibit A
正解：C
質問 3：
A BPM analyst is modeling the process for acquiring an account. During an interview with the customer service supervisor, the BPM analyst was provided with a Responsible, Accountable, Consulted, Informed (RACI) chart that had been created with the key roles and activities in the process.
The BPM analyst used the contents of the RACI chart to fill in the Details fields in Blueworks Live for the activity "Enter Application". According to the RACI chart for the activity "Enter Application", who is the Participant?
A. Customer Account Manager
B. Customer Relations Advisor
C. Customer Service Agent
D. Customer Service Supervisor
正解：C
質問 4：
A company that processes applications has been using IBM Business Process Manager V8.0 over the last year. The company has asked IBM to analyze its processes in production because it wants to continue improving its processes. The IBM BPM team sends a BPM analyst. What should the BPM analyst do?
A. Use the Process Inspector in IBM Business Process Manager V8.0 to perform inspection on the process.
B. Use the Optimizer in IBM Business Process Manager V8.0 to perform Historical and Simulation Analysis.
C. Use the Discovery View in Blueworks Live to perform inspection on the process.
D. Use the Analyze feature in Blueworks Live to perform Historical and Simulation Analysis.
正解：B
質問 5：
A BPM analyst is creating a process model for requesting a renovation permit. The BPM analyst is using the following description of the first activity: "One of our municipal office clerks receives a paper permit application from the local resident, an applicant. The clerk first looks up the resident's name and address in our system, then enters the information from the paper application into the system, and assigns a temporary permit number to the application. When the application entry is complete, the clerk sends it to a manager to assign it to an adjudicator." Which name should the BPM analyst use for the first task that accurately describes the activity and follows recommended naming conventions?
A. Create Application
B. Lookup name, create application, assign number, and send it to the manager
C. Application Entry
D. Clerk Receive and Enter Application
正解：A
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