A BPM analyst is conducting interviews with the participants of a business process. What feedback about the process should the BPM analyst look out for that might not be obvious in an as-is process diagram?
A. Excessive reviews
B. Identification of bottlenecks
C. Not enough system automation
D. Too many participants
正解:B
質問 2:
A BPM analyst is reviewing the playback types. What is the first playback that identifies participant roles?
A. Playback 2
B. Playback 3
C. Playback 1
D. Playback 0
正解:D
質問 3:
A company needs to improve their hiring process using a Business Process Management System (BPMS). Currently, their hiring manager writes a free form email regarding a new open position and sends it to the HR manager for approval. The hiring manager wants to standardize this activity using a BPMS. How should the BPM analyst define this user story?
A. As a BPMS, I want to provide an electronic form instead of a document so that the data can be saved and retrieved for reporting purposes.
B. As a BPMS, I want to provide an electronic form to the Hiring Manager, so that the Hiring Manager can complete the request.
C. As a Hiring Manager, I want to complete the hiring request form and submit the form to the HR Manager, so that the HR Manager can review my request and make a decision on filling this position.
D. As a Hiring Manager, I want to have a user interface with all the fields necessary to complete the hiring request form, so that I can avoid using a word document.
正解:C
質問 4:
The Human Resource (HR) Department wants to improve 4 of their processes using Business Process Management Software (BPMS).
The 4 processes are:
1.Recruitment
2.New Hire Orientation
3.Benefits Enrollment
4.Performance Evaluation.
The Human Resource (HR) Department has a limited budget and is pressured from head office to provide value to the business as soon as possible.
The BPM analyst worked with the HR team and completed the effort impact matrix for these 4 processes in order to identify a suitable process candidate Based on the Exhibit, which process should the BPM analyst recommend?
A. Recruitment
B. Performance Evaluation
C. Benefits Enrollment
D. New Hire Orientation
正解:D
質問 5:
A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. What are the business levers the BPM analyst should focus on?
A. Policy, Technology, Organization and People
B. Policy, Data, Organization and People
C. Process, Data, Organization and People
D. Process, Technology, Organization and People
正解:D
Mitsushima -
きっちりと情報がまとまっているし読みやすいです。C9550-275知識も経験も無しにいきなりこの試験から受けるという方はいないでしょうし、これで十分だとは思いますが。