Scenario 9: Techmanic is a Belgian company founded in 1995 and currently operating in Brussels. It provides IT consultancy, software design, and hardware/software services, including deployment and maintenance. The company serves sectors like public services, finance, telecom, energy, healthcare, and education. As a customer-centered company, it prioritizes strong client relationships and leading security practices.
Techmanic has been ISO/IEC 27001 certified for a year and regards this certification with pride. During the certification audit, the auditor found some inconsistencies in its ISMS implementation. Since the observed situations did not affect the capability of its ISMS to achieve the intended results, Techmanic was certified after auditors followed up on the root cause analysis and corrective actions remotely During that year, the company added hosting to its list of services and requested to expand its certification scope to include that area The auditor in charge approved the request and notified Techmanic that the extension audit would be conducted during the surveillance audit Techmanic underwent a surveillance audit to verify its iSMS's continued effectiveness and compliance with ISO/IEC 27001. The surveillance audit aimed to ensure that Techmanic's security practices, including the recent addition of hosting services, aligned seamlessly with the rigorous requirements of the certification The auditor strategically utilized the findings from previous surveillance audit reports in the recertification activity with the purpose of replacing the need for additional recertification audits, specifically in the IT consultancy sector. Recognizing the value of continual improvement and learning from past assessments.
Techmanic implemented a practice of reviewing previous surveillance audit reports. This proactive approach not only facilitated identifying and resolving potential nonconformities but also aimed to streamline the recertification process in the IT consultancy sector.
During the surveillance audit, several nonconformities were found. The ISMS continued to fulfill the ISO/IEC
27001*s requirements, but Techmanic failed to resolve the nonconformities related to the hosting services, as reported by its internal auditor. In addition, the internal audit report had several inconsistencies, which questioned the independence of the internal auditor during the audit of hosting services. Based on this, the extension certification was not granted. As a result. Techmanic requested a transfer to another certification body. In the meantime, the company released a statement to its clients stating that the ISO/IEC 27001 certification covers the IT services, as well as the hosting services.
Based on the scenario above, answer the following question:
Question:
Is the internal auditor responsible for following up on action plans resulting from external audits?
A. No, the internal auditor should follow up on action plans submitted in response to nonconformities resulting only from internal audits
B. Yes, the internal auditor should follow up on action plans submitted during internal and external audits
C. Yes, only if minor nonconformities have been detected during the external audit
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Question
During a certification audit at Company X, the audit team leader noticed that some HR processes are excluded from the audit scope. However, these processes are included in the company's ISMS scope.
Is this acceptable?
A. Yes, only IT-related processes must be included in the audit scope.
B. Yes, the audit scope can be narrower than the ISMS scope, provided it aligns with the audit program and objectives.
C. No, all processes listed in the ISMS scope must be audited.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
Which two of the following options are an advantage of using a sampling plan for the audit?
A. Reduces the audit duration
B. Prevents conflict within the audit team
C. Gives confidence in the audit results
D. Use of the plan for consecutive audits
E. Overrules the auditor's instincts
F. Implements the audit plan efficiently
正解:A,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
You are performing an ISMS audit at a residential nursing home called ABC that provides healthcare services. You find all nursing home residents wear an electronic wristband for monitoring their location, heartbeat, and blood pressure always. You learned that the electronic wristband automatically uploads all data to the artificial intelligence (AI) cloud server for healthcare monitoring and analysis by healthcare staff.
To verify the scope of ISMS, you interview the management system representative (MSR) who explains that the ISMS scope covers an outsourced data center.
Select three options for the audit evidence you need to find to verify the scope of the ISMS.
A. The auditee has identified the resident's needs and expectations on the facility and environmental safety
B. The IT service agreement with the data center where the artificial intelligence (AI) cloud server is located
C. The auditee has identified the resident's needs and expectations on the comfort facility, medical professional's competence, and clean environment
D. The auditee has identified the governmental authorities' needs and expectations on healthcare services and patient data handling
E. The auditee is considering the purchase of a healthcare monitoring app from an external software company
F. The auditee has identified the resident's needs and expectations on how they should protect the resident's personal data
G. The auditee has ISO 9001 certification
H. The auditee has identified the resident's needs and expectations on healthcare medical treatment services
正解:B,D,F
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Select two options that describe an advantage of using a checklist.
* Using the same checklist for every audit without review
A. Ensuring relevant audit trails are followed
B. Restricting interviews to nominated parties
C. Reducing audit duration
D. Not varying from the checklist when necessary
E. Ensuring the audit plan is implemented
正解:C,E
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
Scenario 1
Fintive is a distinguished security provider specializing in online payments and protection solutions. Founded in 1999 by Thomas Fin in San Jose, California, Fintive offers services to companies operating online that seek to improve their information security, prevent fraud, and protect user information such as personally identifiable information (PII).
Fintive bases its decision-making and operational processes on previous cases, gathering customer data, classifying them according to the case, and analyzing them.
Initially, Fintive required a large number of employees to be able to conduct such complex analyses.
However, as technology advanced, the company recognized an opportunity to implement a modern tool - a chatbot - to achieve pattern analyses aimed at preventing fraud in real time. This tool would also assist in improving customer service.
The initial idea was communicated to the software development team, who supported the initiative and were assigned to work on the project. They began integrating the chatbot into the existing system and set an objective regarding the chatbot, which was to answer 85% of all chat queries.
After successfully integrating the chatbot, the company released it for customer use. However, the chatbot exhibited several issues. Due to insufficient testing and a lack of sample data provided during the training phase - when it was supposed to learn the query pattern - the chatbot failed to effectively address user queries. Additionally, it sent random files to users when it encountered invalid inputs, such as unusual patterns of dots and special characters.
Consequently, the chatbot could not effectively answer customer queries, overwhelming traditional customer support and preventing them from assisting customers with their requests.
Recognizing the potential risks, Fintive decided to implement a set of new controls. The measures included enabling comprehensive audit logging, configuring automated alert systems to flag unusual activities, performing periodic access reviews, and monitoring system behavior for anomalies. The objective was to identify unauthorized access, errors, or suspicious activities in a timely manner, ensuring that any potential issues could be quickly recognized and investigated before causing significant harm.
Question
Based on Scenario 1, what type of control did Fintive implement in response to the identified issues?
A. Corrective
B. Detective
C. Preventive
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
Question
Another auditor appointed by the certification body reviews the audit team leader's working documents before the audit conclusions are finalized. According to good auditing practice, which statement is correct?
A. Such a review is acceptable if the reviewing auditor is appointed by the certification body and qualified to perform it
B. The audit team leader's work may only be reviewed after the audit conclusions have been finalized
C. The audit team leader alone is responsible for reviewing their own working documents without any external review
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 8:
During an audit, the audit team leader reached timely conclusions based on logical reasoning and analysis.
What professional behaviour was displayed by the audit team leader?
A. Open minded
B. Perceptive
C. Ethical
D. Decisive
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
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Kajiwara -
とても嬉しいです。ありがとうございました。またどうぞよろしくお願いします。貴社Pass4Testテスト問題集を購入し、ISO-IEC-27001-Lead-Auditor試験を受かりました。