What are the two MAJOR activities in problem management?
A. Proactive and reactive
B. Technical and service
C. Reactive and technical
D. Resource and proactive
正解:A
質問 2:
Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
A. All of the above
B. 1, 2 and 3 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only
正解:A
質問 3:
Which statement is CORRECT?
A. The configuration management system is part of the service knowledge management system.
B. The service knowledge management system is part of the configuration management system.
C. The configuration management system is part of the known error database
D. The configuration management system is part of the configuration management database.
正解:A
質問 4:
Which process is responsible for the availability, confidentiality and integrity of data?
A. Change management
B. Service catalogue management
C. Information security management
D. Service asset and configuration management
正解:C
質問 5:
Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解:B
質問 6:
Which processes are responsible for the regular review of underpinning contracts?
A. Supplier management and service level management
B. Supplier management and availability management
C. Supplier management and change management
D. Availability management and service level management
正解:A
質問 7:
Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
A. All of the above
B. 1 only
C. 2 and 3 only
D. 1, 2 and 4 only
正解:A
Kajiwara -
ITIL-Foundation試験に合格しました。試験に出る問題はほとんどITIL-4-Specialist-Create-Deliver-and-Support問題集に出ました。最良い試験資料を提供いただき、誠にありがとうございました!