Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency.
Which framework should be used to drive the success of the new business model?
A. Desirable, Feasible, Viable
B. Usable, Feasible, Cost-Effective
C. Feasible, Viable, Impactful
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Cloud Kicks has envisioned an omnichannel experience for its customers that lets them seamlessly move across devices and select from multiple communication channels when reaching out to the company. The strategy designer creates a go-to-market (GTM) strategy for this concept.
What is a core component of a successful GTM strategy?
A. Test-driven development
B. Product value proposition
C. Digital marketing plan
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical.
Which approach should the strategy designer take to get the developer's support?
A. Create a persuasive story about the concept focusing on what the developer cares about and using their language.
B. Invite the developer to do their own research and come up with alternate potential solutions that meet the brief.
C. Persuade the developer's boss and product manager to lend their support to the project, and the developer will likely come around.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?
A. Decreased bounce rate on document on pages
B. Decreased number of customer cases
C. Increased number of Knowledge articles
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?
A. Increased transaction volume
B. Net Adoption Score (NAS)
C. Customer Satisfaction Score (CSAT)
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?
A. Only collect written feedback from these who are comfortable providing it.
B. Hold separate critiques so everyone feels comfortable speaking.
C. Use a round-robin format, where everyone can share equally.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7
A. New user activations and connected weight sales
B. Increase in new user activity and connected weight utilization
C. Increase in user referrals and net promoter score (NPS) rating
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 8:
Cloud Kicks (CK) has developed a successful commerce solution for its customers in the health space o creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns.
What should a strategy designer suggest that would provide a focus on AI concerns?
A. Publish a publicly accessible set of ethical principles and guides
B. Create a focus group among internal stakeholders to advocate consideration of bias.
C. Evaluate multiple AI vendors with commerce solutions that must be ethical.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 9:
A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?
A. Staff heavily from the development phase until the go to market phase.
B. Bring in team members with strong problem solving skills.
C. Define additional leads for each functional area.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
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Munemasa -
一度試験にCertified-Strategy-Designer合格しました。今後、引き続く参考書を利用します。一発合格を目的にした問題集だけあります。効率よく勉強ができました!