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質問 1：
Which of the following is concerned with fairness and transparency?
A. Capacity management
B. Governance
C. Service level management
D. Service design
正解：B
質問 2：
In which core publication will you find detailed descriptions of service catalogue management, information security management, and supplier management?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
正解：C
質問 3：
Which role is accountable for a specific service within an organization?
A. The Service Owner
B. The Service Level Manager
C. The Service Continuity Manager
D. The Business Relationship Manager
正解：A
質問 4：
You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?
A. Improved Service alignment with business goals
B. Reduced Total Cost of Ownership
C. Better balance of technical skills to support live services
D. Improved quality of service
正解：C
質問 5：
In which document would you expect to see an overview of actual service achievements against targets?
A. Operational Level Agreement (OLA)
B. SLA Monitoring Chart (SLAM)
C. Service Level Agreement (SLA)
D. Capacity Plan
正解：B
質問 6：
Which Function would provide staff to monitor events in an Operations Bridge?
A. Technical Management
B. IT Operations Management
C. Applications Management
D. Service Desk
正解：A
質問 7：
The 'multi-level SLA' is a three-layer structure. Which of the following layers is NOT part of this type of SLA?
A. service level
B. corporate level
C. customer level
D. configuration level
正解：D
質問 8：
Which of the following activities is NOT a part of the Derning Cycle?
A. Co-ordinate
B. Plan
C. Do
D. Act
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 9：
Which of the following sentences BEST describes a Standard Change?
A. A change that is made as the result of an audit
B. A change to the service provider's established policies and guidelines
C. A change that correctly follows the required change process
D. A pre-authorized change that has an accepted and established procedure
正解：D
Which of the following is concerned with fairness and transparency?
A. Capacity management
B. Governance
C. Service level management
D. Service design
正解：B
質問 2：
In which core publication will you find detailed descriptions of service catalogue management, information security management, and supplier management?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
正解：C
質問 3：
Which role is accountable for a specific service within an organization?
A. The Service Owner
B. The Service Level Manager
C. The Service Continuity Manager
D. The Business Relationship Manager
正解：A
質問 4：
You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?
A. Improved Service alignment with business goals
B. Reduced Total Cost of Ownership
C. Better balance of technical skills to support live services
D. Improved quality of service
正解：C
質問 5：
In which document would you expect to see an overview of actual service achievements against targets?
A. Operational Level Agreement (OLA)
B. SLA Monitoring Chart (SLAM)
C. Service Level Agreement (SLA)
D. Capacity Plan
正解：B
質問 6：
Which Function would provide staff to monitor events in an Operations Bridge?
A. Technical Management
B. IT Operations Management
C. Applications Management
D. Service Desk
正解：A
質問 7：
The 'multi-level SLA' is a three-layer structure. Which of the following layers is NOT part of this type of SLA?
A. service level
B. corporate level
C. customer level
D. configuration level
正解：D
質問 8：
Which of the following activities is NOT a part of the Derning Cycle?
A. Co-ordinate
B. Plan
C. Do
D. Act
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 9：
Which of the following sentences BEST describes a Standard Change?
A. A change that is made as the result of an audit
B. A change to the service provider's established policies and guidelines
C. A change that correctly follows the required change process
D. A pre-authorized change that has an accepted and established procedure
正解：D
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