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質問 1：
Which one of the following is an objective of release and deployment management?
A. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
B. To standardize methods and procedures used for efficient and prompt handling of all changes
C. To ensure that the overall business risk of change is optimized
D. To define and agree release and deployment plans with customers and stakeholders
正解：D
質問 2：
Which of the following statements correctly states the relationship between urgency, priority and impact?
A. Impact, priority and urgency are independent of each other
B. Impact should be based on urgency and priority
C. Urgency should be based on impact and priority
D. Priority should be based on impact and urgency
正解：D
質問 3：
Which process is responsible for ensuring that appropriate testing takes place?
A. Service level management
B. Knowledge management
C. Service asset and configuration management
D. Release and deployment management
正解：D
質問 4：
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
A. Control of exposure to risk and investment of capital
B. Training of all staff and investment of capital
C. Training in risk management for all staff and identification of risks
D. Identification of risk, analysis and management of the exposure to risk
正解：D
質問 5：
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA)?
A. Service, user, IT
B. Corporate, customer, technology
C. Technology, customer, user
D. Corporate, customer, service
正解：D
Which one of the following is an objective of release and deployment management?
A. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
B. To standardize methods and procedures used for efficient and prompt handling of all changes
C. To ensure that the overall business risk of change is optimized
D. To define and agree release and deployment plans with customers and stakeholders
正解：D
質問 2：
Which of the following statements correctly states the relationship between urgency, priority and impact?
A. Impact, priority and urgency are independent of each other
B. Impact should be based on urgency and priority
C. Urgency should be based on impact and priority
D. Priority should be based on impact and urgency
正解：D
質問 3：
Which process is responsible for ensuring that appropriate testing takes place?
A. Service level management
B. Knowledge management
C. Service asset and configuration management
D. Release and deployment management
正解：D
質問 4：
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
A. Control of exposure to risk and investment of capital
B. Training of all staff and investment of capital
C. Training in risk management for all staff and identification of risks
D. Identification of risk, analysis and management of the exposure to risk
正解：D
質問 5：
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA)?
A. Service, user, IT
B. Corporate, customer, technology
C. Technology, customer, user
D. Corporate, customer, service
正解：D
Arisawa -
ISEB新の試験問題に徹底対応した、BH0-012受験生必携の問題集です。Pass4Testの問題集を買うのが二回目になります。