What does the Expert Calling Ratio setting determine?
A. how many calls to place, based on the ratio of idle agents and agents on calls
B. how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
C. when to place outbound calls for agents while in work time
D. when to place outbound calls for agents while in idle time
E. how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
正解:C
質問 2:
Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)
A. The connection between a PG230 and the Application server must be l0BaseT.
B. APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
C. The APC server can use a DHCP address.
D. The supervisor workstation requires a DHCP address.
E. Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
正解:A,E
質問 3:
In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?
A. three months plus the current month
B. The current month
C. six months plus the current month
D. since the dialer was installed
正解:A
質問 4:
A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)
A. The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
B. The Active list configuration must be deleted before saving the new configuration.
C. The modified list configuration can be saved as Active and be used immediately.
D. The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
E. The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
正解:C,D
質問 5:
A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length.
What will be the requirements for the Large Port Voice Card 2 (LPVC2)?
A. two LPVC2 cards with 32 MB on-board memory
B. one LPVC2 card with 32 MB on-board memory
C. two LPVC2 cards with 16 MB on-board memory
D. one LPVC2 card with 16 MB on-board memory
正解:C
質問 6:
Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)
A. Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
B. Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.
C. Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
D. Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
E. Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
正解:C,D,E
質問 7:
A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?
A. Enhanced DTMF Receiver Card (EDRC.
B. Enhanced Call Progress Analyzer (ECPA)
C. Digital Dialer Card (DDC.
D. Enhanced Digital Tone Generator (EDTG)
正解:A
質問 8:
Which hardware component is required for a hard dialer Proactive Contact 5.X?
A. Avaya Communication Manager (CM) 3.1 or later
B. Avaya Enhanced Network Bus Controller (ENBC)
C. Avaya Application Enablement Services (AES) 3.1 or later
D. TN-744-based Call Classifier Cards version "e" or later
正解:B
質問 9:
Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)
A. One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
B. A value of 0 turns off the feature.
C. Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
D. This feature should be set to four (4) for UK due to OFCOM regulations.
E. This feature should be set to one (1) for UK due to OFCOM regulations.
正解:A,B
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小林** -
この3303本で簡単に解き方を理解することが出来ました。