A customer with Avaya Aura Contact Center needs to create a new Contact Center Management supervisor in a SIP environment.
Which two fields on the supervisor Details page are mandatory? (Choose two.)
A. Login ID
B. Language
C. Last Name
D. Password
E. Voice URI
正解:A,C
質問 2:
A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration.
What is the next step in the configuration of the Avaya MS?
A. Skillsets must be associated to the Avaya MS.
B. The Avaya MS must be referenced in Global Settings.
C. The Avaya MS must be rebooted.
D. Services such as Announcements and Dialog must be associated to the Avaya MS.
正解:D
質問 3:
How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?
A. The terminating character is always "#".
B. Add an extra number to the Number of Digits value.
C. Assign the "#" as a call variable.
D. Use the Terminating Character configuration entry setting the value.
正解:D
質問 4:
An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?
A. The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
B. The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set".
C. The "Longest Idle since Login" expired, logging out the telephone.
D. The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.
正解:B
質問 5:
How many seconds are recommended that a script should wait after queuing a contact to a skillset?
A. WAIT 8
B. WAIT 1
C. WAIT 4
D. WAIT 2
正解:D
質問 6:
A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time.
When the supervisor returns, how should the agents report back?
A. Schedule a Reset Assignment.
B. Create and schedule an Agent to Skillset assignment.
C. Create a new Reporting Agent Standard Partition.
D. Create a new Agent User Defined Partition.
正解:B
奈良** -
前評判通り、丁寧な解説で読み進めやすかったです。
Pass4Testの問題集3300、12日間の学習で合格できました。