What is one of the fundamental challenges posed by rapidly evolving technology in service management?
A. Adapting service management approaches to support constraints
B. Ensuring cost alignment with budget
C. Matching expectations to business relationships
D. Managing complexity with increased visibility
正解:D
質問 2:
Within the context of Service Integration and Management (SIAM), what specific layer exists between the consumer and provider, playing a crucial role in orchestrating and managing the integration of services from multiple providers?
A. Is it accurately denoted as the "Service integrator," tasked with the coordination and harmonization of services from various providers?
B. Does it align with the role of the "Service installer," primarily focused on the technical deployment and implementation of services?
C. Does it coincide with the role of the "Service manager," responsible for overseeing the overall service provisioning and management process?
D. Is it aptly characterized as the "Service advocate," responsible for championing the interests and needs of the service consumers?
正解:A
質問 3:
In the Respond stage of the VeriSM model, what specific aspect is addressed by the activity labeled
"Record"?
A. Is it focused on the meticulous capture and documentation of relevant information, events, and data?
B. Does it pertain to the sourcing and collection of events and incidents for analysis and action?
C. Is it centered around the resolution of issues and challenges that arise during the service management process?
D. Does it primarily involve the delivery and communication of results, findings, and resolutions?
正解:A
質問 4:
What activity is a key part of the "Provide" stage in VeriSM?
A. Testing
B. Improving
C. Building
D. Designing
正解:B
質問 5:
Within the intricate framework of the VeriSM model, which specific element defines the array of management activities and practices essential for meeting governance requirements by establishing guardrails and boundaries?
A. Is it encapsulated within the "Define" element, delineating the initial stages of setting objectives and parameters for effective service management?
B. Is it encompassed by the "Produce" element, representing the tangible output and deliverables generated through the application of VeriSM principles?
C. Does it manifest within the realm of "Service management principles," outlining the foundational guidelines and tenets that shape service management within the VeriSM context?
D. Does it reside within the "Management Mesh," the interconnected web of management practices and principles that underpin the VeriSM framework?
正解:C
質問 6:
An organization decides to leverage a Software as a Service (SaaS) solution to manage their newly deployed Internet of Things (IoT) monitoring devices. From a service management perspective, what is the most crucial consideration for the organization to keep in mind?
A. Is it imperative for the organization to recognize that a fundamental requirement for IoT devices is the assignment of unique identifiers and IP addresses to facilitate their effective management?
B. Should the organization place a significant emphasis on the enhanced behavior tracking capabilities provided by IoT services to support real-time marketing efforts?
C. Is it of paramount importance for the organization to ensure that the established guardrails and boundaries for the services are diligently adhered to, even in the context of SaaS solutions?
D. Is it reasonable for the organization to assume that no specific considerations are required, given that the IoT service is outsourced and managed externally?
正解:C
質問 7:
What is the term for a professional who possesses both breadth and depth of knowledge in service management?
A. I-shaped professional
B. A-shaped professional
C. T-shaped professional
D. Service management expert
正解:C
Takagi -
VERISMF問題集を使って簡単に試験に受かることができました。ありがとねPass4Testさん