582 お客様のコメント
質問 1：
What is one of the fundamental challenges posed by rapidly evolving technology in service management?
A. Adapting service management approaches to support constraints
B. Ensuring cost alignment with budget
C. Matching expectations to business relationships
D. Managing complexity with increased visibility
正解：D
質問 2：
The Define stage within the VeriSM model plays a pivotal role in creating a comprehensive definition of what constitutes good service. During which specific process within the VeriSM framework does this activity take place?
A. Does it align with the process of "Create the solution," where the definition of good service is intricately woven into the development of service solutions?
B. Is it primarily integrated into the process of "Create the service blueprint," which involves the conceptualization and visualization of service components?
C. Does it manifest within the process of "Gather requirements," where the compilation of essential requirements includes defining the attributes of good service?
D. Is it an integral part of the process of "Define consumer needs," wherein the identification of consumer expectations contributes to the definition of good service?
正解：C
質問 3：
What role does governance play in VeriSM?
A. It focuses exclusively on budget allocation.
B. It authorizes and supports service outcomes.
C. It is only relevant for traditional service management.
D. It defines organizational capabilities.
正解：B
質問 4：
The Shift Left approach advocates pushing solution development, delivery, and support to earlier stages in their lifecycle, aiming to achieve greater efficiencies, cost savings, and enhanced customer focus. Which of the following activities is NOT typically associated with the Shift Left approach?
A. Is it focused on facilitating self-service incident diagnosis, empowering users to troubleshoot and resolve issues independently?
B. Does it encompass the automatic referral of incidents to second-line support, streamlining incident management processes?
C. Is it characterized by the automatic detection of potential operational issues before they manifest, allowing for proactive mitigation?
D. Does it involve the automatic correction of operational issues after they have already occurred, enhancing incident resolution efficiency?
正解：B
質問 5：
In a scenario where an organization is undergoing rapid growth and seeks to reassess all its processes, identifying testing as a high-risk area, with the objective of minimizing costs associated with late discovery of integration and test errors, which management practice is most apt to address this issue effectively?
A. Is the most suitable approach to address this situation rooted in the adoption of Agile principles, which emphasize iterative development and testing?
B. Should the organization prioritize the integration of Customer Experience/User Experience (CX/UX) practices to enhance overall testing efficiency?
C. Does a Lean approach offer the optimal solution, given its emphasis on streamlining processes and minimizing waste, which can include testing inefficiencies?
D. Would the implementation of Service Integration and Management (SIAM) practices be the most effective strategy to manage testing risks and costs?
正解：C
質問 6：
What is the primary objective of service measurement within the context of service management?
A. Is the primary purpose of service measurement to enable consumers to gain a comprehensive understanding of the costs associated with service provisioning?
B. Does service measurement predominantly focus on quantifying and qualifying the results or outcomes delivered by a service?
C. Does service measurement primarily aim to empower service providers with the ability to effectively manage the performance capabilities of the underlying service elements?
D. Is the core objective of service measurement to demonstrate compliance with relevant laws, regulations, and contractual commitments?
正解：B
質問 7：
What does the "Record" activity in the "Respond" stage of VeriSM primarily involve?
A. Resolving issues
B. Capturing information
C. Delivering results
D. Sourcing events
正解：B
What is one of the fundamental challenges posed by rapidly evolving technology in service management?
A. Adapting service management approaches to support constraints
B. Ensuring cost alignment with budget
C. Matching expectations to business relationships
D. Managing complexity with increased visibility
正解：D
質問 2：
The Define stage within the VeriSM model plays a pivotal role in creating a comprehensive definition of what constitutes good service. During which specific process within the VeriSM framework does this activity take place?
A. Does it align with the process of "Create the solution," where the definition of good service is intricately woven into the development of service solutions?
B. Is it primarily integrated into the process of "Create the service blueprint," which involves the conceptualization and visualization of service components?
C. Does it manifest within the process of "Gather requirements," where the compilation of essential requirements includes defining the attributes of good service?
D. Is it an integral part of the process of "Define consumer needs," wherein the identification of consumer expectations contributes to the definition of good service?
正解：C
質問 3：
What role does governance play in VeriSM?
A. It focuses exclusively on budget allocation.
B. It authorizes and supports service outcomes.
C. It is only relevant for traditional service management.
D. It defines organizational capabilities.
正解：B
質問 4：
The Shift Left approach advocates pushing solution development, delivery, and support to earlier stages in their lifecycle, aiming to achieve greater efficiencies, cost savings, and enhanced customer focus. Which of the following activities is NOT typically associated with the Shift Left approach?
A. Is it focused on facilitating self-service incident diagnosis, empowering users to troubleshoot and resolve issues independently?
B. Does it encompass the automatic referral of incidents to second-line support, streamlining incident management processes?
C. Is it characterized by the automatic detection of potential operational issues before they manifest, allowing for proactive mitigation?
D. Does it involve the automatic correction of operational issues after they have already occurred, enhancing incident resolution efficiency?
正解：B
質問 5：
In a scenario where an organization is undergoing rapid growth and seeks to reassess all its processes, identifying testing as a high-risk area, with the objective of minimizing costs associated with late discovery of integration and test errors, which management practice is most apt to address this issue effectively?
A. Is the most suitable approach to address this situation rooted in the adoption of Agile principles, which emphasize iterative development and testing?
B. Should the organization prioritize the integration of Customer Experience/User Experience (CX/UX) practices to enhance overall testing efficiency?
C. Does a Lean approach offer the optimal solution, given its emphasis on streamlining processes and minimizing waste, which can include testing inefficiencies?
D. Would the implementation of Service Integration and Management (SIAM) practices be the most effective strategy to manage testing risks and costs?
正解：C
質問 6：
What is the primary objective of service measurement within the context of service management?
A. Is the primary purpose of service measurement to enable consumers to gain a comprehensive understanding of the costs associated with service provisioning?
B. Does service measurement predominantly focus on quantifying and qualifying the results or outcomes delivered by a service?
C. Does service measurement primarily aim to empower service providers with the ability to effectively manage the performance capabilities of the underlying service elements?
D. Is the core objective of service measurement to demonstrate compliance with relevant laws, regulations, and contractual commitments?
正解：B
質問 7：
What does the "Record" activity in the "Respond" stage of VeriSM primarily involve?
A. Resolving issues
B. Capturing information
C. Delivering results
D. Sourcing events
正解：B
持田** -
飽きずに楽しく学べています。EXINの問題集は買うの五回目になります.間違った答えをすべて覚えやすくなっています。