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質問 1：
How does VeriSM redefine traditional service management approaches?
A. By segmenting service management into separate entities for autonomy
B. By disregarding the role of service consumers in the service lifecycle
C. By focusing exclusively on specific IT service management practices
D. By incorporating new technologies to support digital transformation
正解：A
質問 2：
Which of the following best exemplifies an aspect of User Experience (UX) design?
A. Does it primarily pertain to "User interface," encompassing the design and usability of the visual and interactive elements of a product or system?
B. Is it typified by "Complaint handling," the process of addressing and resolving customer grievances and concerns?
C. Does it align with the realm of "Customer service," which encompasses interactions and assistance provided to customers during their journey?
D. Is it synonymous with "Support experience," referring to the quality and effectiveness of customer support interactions?
正解：A
質問 3：
Why is the "Shift Left" approach considered beneficial in service management?
A. It emphasizes a centralized approach to incident resolution.
B. It increases the efficiency of service delivery by addressing issues earlier in the lifecycle.
C. It reduces the need for automated incident management.
D. It allows service management to focus exclusively on reactive tasks.
正解：B
質問 4：
What role does a "Service Integrator" typically play in Service Integration and Management (SIAM)?
A. Providing service installation and deployment support
B. Offering customer service and support
C. Advocating for the interests of service consumers
D. Managing the entire service management lifecycle
正解：C
質問 5：
What specific activity is encompassed within the Provide stage of the VeriSM model?
A. Is it the comprehensive "Build" activity, which entails the physical creation and construction of products and services?
B. Does it primarily encompass the "Design" activity, involving the planning and blueprinting of products and services?
C. Does it revolve around the "Test" activity, involving the validation and verification of products and services?
D. Is it fundamentally centered around the "Improve" activity, aimed at enhancing and optimizing products, services, and operational processes?
正解：D
質問 6：
Following the deployment of a new product or service, what does the "Respond" element in the VeriSM model primarily involve?
A. Providing ongoing support to consumers
B. Creating the service blueprint
C. Producing service components
D. Creating the solution
正解：A
質問 7：
An organization decides to leverage a Software as a Service (SaaS) solution to manage their newly deployed Internet of Things (IoT) monitoring devices. From a service management perspective, what is the most crucial consideration for the organization to keep in mind?
A. Is it imperative for the organization to recognize that a fundamental requirement for IoT devices is the assignment of unique identifiers and IP addresses to facilitate their effective management?
B. Should the organization place a significant emphasis on the enhanced behavior tracking capabilities provided by IoT services to support real-time marketing efforts?
C. Is it of paramount importance for the organization to ensure that the established guardrails and boundaries for the services are diligently adhered to, even in the context of SaaS solutions?
D. Is it reasonable for the organization to assume that no specific considerations are required, given that the IoT service is outsourced and managed externally?
正解：C
How does VeriSM redefine traditional service management approaches?
A. By segmenting service management into separate entities for autonomy
B. By disregarding the role of service consumers in the service lifecycle
C. By focusing exclusively on specific IT service management practices
D. By incorporating new technologies to support digital transformation
正解：A
質問 2：
Which of the following best exemplifies an aspect of User Experience (UX) design?
A. Does it primarily pertain to "User interface," encompassing the design and usability of the visual and interactive elements of a product or system?
B. Is it typified by "Complaint handling," the process of addressing and resolving customer grievances and concerns?
C. Does it align with the realm of "Customer service," which encompasses interactions and assistance provided to customers during their journey?
D. Is it synonymous with "Support experience," referring to the quality and effectiveness of customer support interactions?
正解：A
質問 3：
Why is the "Shift Left" approach considered beneficial in service management?
A. It emphasizes a centralized approach to incident resolution.
B. It increases the efficiency of service delivery by addressing issues earlier in the lifecycle.
C. It reduces the need for automated incident management.
D. It allows service management to focus exclusively on reactive tasks.
正解：B
質問 4：
What role does a "Service Integrator" typically play in Service Integration and Management (SIAM)?
A. Providing service installation and deployment support
B. Offering customer service and support
C. Advocating for the interests of service consumers
D. Managing the entire service management lifecycle
正解：C
質問 5：
What specific activity is encompassed within the Provide stage of the VeriSM model?
A. Is it the comprehensive "Build" activity, which entails the physical creation and construction of products and services?
B. Does it primarily encompass the "Design" activity, involving the planning and blueprinting of products and services?
C. Does it revolve around the "Test" activity, involving the validation and verification of products and services?
D. Is it fundamentally centered around the "Improve" activity, aimed at enhancing and optimizing products, services, and operational processes?
正解：D
質問 6：
Following the deployment of a new product or service, what does the "Respond" element in the VeriSM model primarily involve?
A. Providing ongoing support to consumers
B. Creating the service blueprint
C. Producing service components
D. Creating the solution
正解：A
質問 7：
An organization decides to leverage a Software as a Service (SaaS) solution to manage their newly deployed Internet of Things (IoT) monitoring devices. From a service management perspective, what is the most crucial consideration for the organization to keep in mind?
A. Is it imperative for the organization to recognize that a fundamental requirement for IoT devices is the assignment of unique identifiers and IP addresses to facilitate their effective management?
B. Should the organization place a significant emphasis on the enhanced behavior tracking capabilities provided by IoT services to support real-time marketing efforts?
C. Is it of paramount importance for the organization to ensure that the established guardrails and boundaries for the services are diligently adhered to, even in the context of SaaS solutions?
D. Is it reasonable for the organization to assume that no specific considerations are required, given that the IoT service is outsourced and managed externally?
正解：C
Tayama -
この参考書はとても助けになるのではないでしょうか。とても読みやすいVERISMF参考書で丁寧な解説ですね。