最新なEXIN SIAMP問題集（58題）、真実試験の問題を全部にカバー！

質問 1：
When planning for the NEWGEN project which is the most likely set of audit findings and recommendations?
A. Many service providers are used across the ZYX organizations Before commencing the NEWGEN project these should be consolidated to focus on the design of the NEWBNK service in order to concentrate efforts on operating the future SIAM environment.
B. There is a high number of legacy applications still in use To ensure a smooth transition to a single service provided to all customers across the ZYX group these should all be replaced before initiating the project to introduce the NEWBNK service.
C. The ZYX companies all have different management structures One ownership and management structure should be identified and then implemented across the group companies in order to ensure the simplest possible reporting and decision-making regime
D. There is a use of many different services and service providers across the ZYX organizations This should be consolidated under the standard SIAM model proposed by SIAMRUS thus ensunng the objective of rapid introduction of new services and service providers
正解：D
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質問 2：
ZYX has decided to appoint ZYXS as service integrator using the lead supplier structure ZYXS will need to fill new roles with additional skilled resources The contract with OUTSCO will be terminated, and all the component services will be transitioned to FIELD$CO: MAILSCO. NETSCO. ZYXD and ZYXS The SIAM Project Board has just agreed that after the transition there will no longer be a requirement for service delivery managers in ZYXUK to manage the outsourced contract with OUTSCO What is the best way to deal with this situation?
A. inform the ZYXUK Directors of the situation and ask them to review the employment contracts of the service delivery managers. Once they are satisfied that there is no risk to sensitive data, inform the staff that their role will be redundant
B. Directly inform the two service delivery managers as soon as possible and invite them to Amsterdam to meet the ZYXS staff Ask them to be part of the team designing the SIAM model and encourage them to apply for the new roles
C. Conduct a SIAM awareness campaign across all ZYX companies, briefing all staff about the benefits of moving to a SIAM model Ensure that the possibility of staff redundancies is not mentioned until the transition plan has been agreed
D. Leave the service delivery managers in uncertainty about whether their role will cease to exist or not.Offer them a financial incentive to be part of the transition team and stay with ZYXUK until the end if they decide they want to leave
正解：B
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質問 3：
OUTSCO is in the final 12 months of their contract with ZYXUK, but they would like to be part of the new SIAM model. However, the quality and performance of services ZYXUK receives from OUTSCO is decreasing In the new SIAM model, service credits will apply to all service providers ZYXUK has never applied service credits to OUTSCO before What is the best way to increase the performance of OUTSCO?
A. Hold reviews between OUTSCO and the ZYXUK service delivery managers to address causes of failure
B. Make ZYXUK develop an improvement plan with target dates and measures for OUTSCO to follow
C. Apply service credits for the breached SLAs, even though service credits were not previously applied
D. Appoint a ZYXUK project manager to take ownership for resolving the provider s performance issues
正解：A
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質問 4：
ZYX has decided to create an internal service provider for application development and support This new service provider is formed by merging relevant staff from every ZYX company with the necessary capabilities and skills.
This internal service provider will operate from multiple locations, which enables the provision of year-round
24-hour support.
A capability framework for application development and support is drawn up for the new internal service provider What will the development of the capability framework help to address?
A. Establish a process forum for application development and support
B. Understand the boundaries and interactions with other service providers
C. Support effective working between staff in the different locations
D. Map skill levels for application development and support roles
正解：D
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質問 5：
rhe corporate strategy of ZYX contains these objectives
*Ensure delivery against contracts
Invest in and train all ZYX staff
Control staff costs
Reduce operating costs
Be ready to adapt to change
Fhe ZYX SIAM strategy including the outline business case and outline SIAM model, has been created by the ZYXH CIO It will be considered for approval at the next neetmg of the ZYX Board of Directors in one week.
rhe strategy proposes that:
SIAMRUS is the external service integrator
ZYXS. ZYXD and the development team from ZYXUK will form a new internal service provider, led by the current ZYXS IT Director The ZYXS IT Director will continue to report to the ZYXH CFO in the new structure The ZYXS IT Director has e mailed a formal complaint directly to the CEO about this strategy She believes that a hybnd service integrator structure, using capabilities from both SIAMRUS and ZYXS, would be a better option for ZYX What should ZYXS do to get the ZYXS IT Director to buy into the SIAM strategy?
A. Ask the ZYXH CFO and ZYXH CIO to meet with the ZYXS IT Director to understand her concerns
B. Remind the ZYXS IT Director that the ZYX Board of Directors will make the final decision on the SIAM strategy
C. Carry out an awareness campaign to brief all staff in ZYXS ZYXD, and ZYXUK
D. Resend copies of the outline business case and the outline SIAM model to the ZYXS IT Director
正解：A
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質問 6：
Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model.
ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for What is the best way for ZYX to ensure effective metrics are in place to improve services?
A. At the next IT steering group meeting, agree on a common set of metrics that all service providers must use.
B. Take the set of metrics currently used by ZYXS and apply them across all service providers
C. Run a pilot with metrics from the ZYXS IT director, involving ZYXS and all service providers
D. Proceed with the set of metrics that SIAMRUS has previously used with other service providers
正解：A
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