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質問 1：
ZYXS has been appointed as the service integrator The CIO of ZYX would like to disband the IT Steering Group. She wants the former Product Development Forum to be expected to include representatives from every provider.
This new body will be known as the Services Steering Group (SSG). The responsibilities of the SSG will include approving the design and funding for new products and services and the supporting architectures, setting policies for related governance, and considering new technologies that can assist with achieving the goals of the ZYX corporate strategy. The SSG will be chaired by the ZYXS IT Director.
The representatives of the SSG must be empowered to take decisions on behalf of their organizations What type of structural element is this steering group*?
A. Tactical governance board
B. Working group
C. Service design forum
D. Strategic governance board
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Project NEWGEN is in the Implementation stage. OUTSCO and ZYXD are service providers. ZYXD is still managed by ZYXS.
Services provided by OUTSCO and ZYXD are not performing as expected due to poor conformance with expected processes and behaviors.
What are the most important activities to resolve performance issues?
A. Ensure OUTSCO and ZYXD executives have committed to alion to this approach
B. Apply service level credits if performance does not improve
. Deliver a SIAM management oversight capability to control the delivery of the OUTSCO and ZYXD
C. - Assess the communication provided by the SIAM staff and the status of the training roll out of OUTSCO and ZYXD - Monitor the alignment of providers' incentives
. Assign corrective actions to OUTSCO and ZYXD and measure the trend of performance improvements.
D. Implement direct subcontractor reporting to minimize impact on other suppliers
- Implement quick fixes to resolve transitional issues and move on to important things
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global investments, procurement, contract governance and financial reporting of the performance of ZYX Corporation The corporate strategy of ZYX contains these objectives
-Ensure delivery against contracts
-Invest in and train all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible The ZYX Board of Directors has introduced additional policies that supplement the corporate strategy The policies immediately apply to all new services, providers, and contracts and include the following guidelines
-No contract can be longer than 2 years duration
Service levels in contracts must be continually updated to reflect increasing customer requirements
-Service providers who fail service levels for more than 3 consecutive months must be replaced The service integrator must also be replaced if the end to end service levels fail for 3 consecutive months
-The number and variety of service providers must be increased
-There must be more small providers and commodity providers
-Additional staff can be recruited within ZYX where there are clear business benefits In this scenario, who would be most likely to be proposed as the service integrator?
A. SIAMRUS
B. ZYXII
C. ZYXS
D. OUTSCO
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
When planning for the NEWGEN project which is the most likely set of audit findings and recommendations?
A. Many service providers are used across the ZYX organizations Before commencing the NEWGEN project these should be consolidated to focus on the design of the NEWBNK service in order to concentrate efforts on operating the future SIAM environment.
B. There is a high number of legacy applications still in use To ensure a smooth transition to a single service provided to all customers across the ZYX group these should all be replaced before initiating the project to introduce the NEWBNK service.
C. The ZYX companies all have different management structures One ownership and management structure should be identified and then implemented across the group companies in order to ensure the simplest possible reporting and decision-making regime
D. There is a use of many different services and service providers across the ZYX organizations This should be consolidated under the standard SIAM model proposed by SIAMRUS thus ensunng the objective of rapid introduction of new services and service providers
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
ZYX has now appointed SIAMRUS as the service integrator and has started to plan and build the new SIAM ecosystem Initially the new SIAM model will be supported by the existing service providers.
In a recent program progress meeting, it was highlighted that the planned Organizational Change Management (OCM) initiative has a high cost What approach should be taken to ensure that the OCM initiative for the service providers will cost effectively support the transition to SIAM?
A. Reduce the scope of the OCM initiative so that the commodity service providers are only made aware of the changes and how they will be affected by them Arrange for all the other service providers to nominate a dedicated OCM representative to ensure effective communication with all the remaining parties involved Undertake specific training in the cross-provider ways of working using Computer Based Training.
B. Exclude OUTSCO as they already have an established approach to service provision and have communication links in place with the other service providers This significantly reduces the scale of the OCM initiative, and therefore helps to control costs Concentrate on ensuring that the other service providers are aware of the changes, and assess their desire for success using liaison with their appointed OCM representatives.
C. The scope of OCM should include all service providers and be based on a recognized change model such as ADKAR The intentions of large established providers including OUTSCO and NETSCO should be fully understood, as there might be potential conflicts of interest which need to be addressed. The OCM activities should be tailored to the characteristics of the service providers.This will assist in controlling costs
D. A major predicted cost relates to BANKSCO. Since the introduction of NEWBNK is imminent, the scope of OCM should be reduced by leaving out BANKSCO. This would enable additional funds to be available for the adoption of the ADKAR change model Using this disciplined approach for the transition of all the remaining service providers would ensure a successful and cost-effective transition to the new SIAM model
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.
The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.
SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK What is the best approach for ZYX to appoint a service integrator?
A. O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator
B. O Appoint ZSSIAM as the service integrator for ZYX without further analysis
C. Appoint SIAMRUS as the service integrator for ZYX without further analysis
D. Update the current contract with OUTSCO to include service integration
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
ZYXS has been appointed as the service integrator The CIO of ZYX would like to disband the IT Steering Group. She wants the former Product Development Forum to be expected to include representatives from every provider.
This new body will be known as the Services Steering Group (SSG). The responsibilities of the SSG will include approving the design and funding for new products and services and the supporting architectures, setting policies for related governance, and considering new technologies that can assist with achieving the goals of the ZYX corporate strategy. The SSG will be chaired by the ZYXS IT Director.
The representatives of the SSG must be empowered to take decisions on behalf of their organizations What type of structural element is this steering group*?
A. Tactical governance board
B. Working group
C. Service design forum
D. Strategic governance board
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Project NEWGEN is in the Implementation stage. OUTSCO and ZYXD are service providers. ZYXD is still managed by ZYXS.
Services provided by OUTSCO and ZYXD are not performing as expected due to poor conformance with expected processes and behaviors.
What are the most important activities to resolve performance issues?
A. Ensure OUTSCO and ZYXD executives have committed to alion to this approach
B. Apply service level credits if performance does not improve
. Deliver a SIAM management oversight capability to control the delivery of the OUTSCO and ZYXD
C. - Assess the communication provided by the SIAM staff and the status of the training roll out of OUTSCO and ZYXD - Monitor the alignment of providers' incentives
. Assign corrective actions to OUTSCO and ZYXD and measure the trend of performance improvements.
D. Implement direct subcontractor reporting to minimize impact on other suppliers
- Implement quick fixes to resolve transitional issues and move on to important things
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
ZYXH is the head office of the ZYX corporation, with responsibility for corporate strategy, global investments, procurement, contract governance and financial reporting of the performance of ZYX Corporation The corporate strategy of ZYX contains these objectives
-Ensure delivery against contracts
-Invest in and train all ZYX staff
-Reduce operating costs
-Be ready to adapt to change
The ZYX strategy requires that the costs of the service integrator should be as low as possible The ZYX Board of Directors has introduced additional policies that supplement the corporate strategy The policies immediately apply to all new services, providers, and contracts and include the following guidelines
-No contract can be longer than 2 years duration
Service levels in contracts must be continually updated to reflect increasing customer requirements
-Service providers who fail service levels for more than 3 consecutive months must be replaced The service integrator must also be replaced if the end to end service levels fail for 3 consecutive months
-The number and variety of service providers must be increased
-There must be more small providers and commodity providers
-Additional staff can be recruited within ZYX where there are clear business benefits In this scenario, who would be most likely to be proposed as the service integrator?
A. SIAMRUS
B. ZYXII
C. ZYXS
D. OUTSCO
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
When planning for the NEWGEN project which is the most likely set of audit findings and recommendations?
A. Many service providers are used across the ZYX organizations Before commencing the NEWGEN project these should be consolidated to focus on the design of the NEWBNK service in order to concentrate efforts on operating the future SIAM environment.
B. There is a high number of legacy applications still in use To ensure a smooth transition to a single service provided to all customers across the ZYX group these should all be replaced before initiating the project to introduce the NEWBNK service.
C. The ZYX companies all have different management structures One ownership and management structure should be identified and then implemented across the group companies in order to ensure the simplest possible reporting and decision-making regime
D. There is a use of many different services and service providers across the ZYX organizations This should be consolidated under the standard SIAM model proposed by SIAMRUS thus ensunng the objective of rapid introduction of new services and service providers
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
ZYX has now appointed SIAMRUS as the service integrator and has started to plan and build the new SIAM ecosystem Initially the new SIAM model will be supported by the existing service providers.
In a recent program progress meeting, it was highlighted that the planned Organizational Change Management (OCM) initiative has a high cost What approach should be taken to ensure that the OCM initiative for the service providers will cost effectively support the transition to SIAM?
A. Reduce the scope of the OCM initiative so that the commodity service providers are only made aware of the changes and how they will be affected by them Arrange for all the other service providers to nominate a dedicated OCM representative to ensure effective communication with all the remaining parties involved Undertake specific training in the cross-provider ways of working using Computer Based Training.
B. Exclude OUTSCO as they already have an established approach to service provision and have communication links in place with the other service providers This significantly reduces the scale of the OCM initiative, and therefore helps to control costs Concentrate on ensuring that the other service providers are aware of the changes, and assess their desire for success using liaison with their appointed OCM representatives.
C. The scope of OCM should include all service providers and be based on a recognized change model such as ADKAR The intentions of large established providers including OUTSCO and NETSCO should be fully understood, as there might be potential conflicts of interest which need to be addressed. The OCM activities should be tailored to the characteristics of the service providers.This will assist in controlling costs
D. A major predicted cost relates to BANKSCO. Since the introduction of NEWBNK is imminent, the scope of OCM should be reduced by leaving out BANKSCO. This would enable additional funds to be available for the adoption of the ADKAR change model Using this disciplined approach for the transition of all the remaining service providers would ensure a successful and cost-effective transition to the new SIAM model
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.
The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.
SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK What is the best approach for ZYX to appoint a service integrator?
A. O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator
B. O Appoint ZSSIAM as the service integrator for ZYX without further analysis
C. Appoint SIAMRUS as the service integrator for ZYX without further analysis
D. Update the current contract with OUTSCO to include service integration
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
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