最新なEXIN SIAMP問題集（58題）、真実試験の問題を全部にカバー！

質問 1：
SIAMRUS has created a report that suggests moving to several contracted service providers and an external service integrator ZYX has decided to separate the services into providers for.
-hosting
-networks
-application development and support
-desktop and laptop support
In order to avoid reliance on single providers, the CEO wants to use two different providers for each of these types of services. The CEO also wants to ensure that the costs for the service integrator are as low as possible It is clear that there is a single structure needed for the service integrator contract.
Which contract structure is the most appropriate for ZYX?
A. Adopt a few different structures for the service provider contracts
B. Adopt a single structure for the service provider contracts.
C. Adopt custom structures for each service provider contract
D. Adopt the same structure for the service provider contracts
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 2：
ZYX has experienced a failure in their finance system leading to the delay of an invoicing run, a resulting temporary cash flow problem, and a breach of the service level for the end-to-end service.
Investigations show that this was caused by a change implemented by NETSCO A change request had been raised but not yet authorized As the NETSCO engineer thought it was urgent, they implemented the change without following the appropriate change processes to obtain authorization.
What is the most appropriate course of action the service integrator should take?
A. Create a service improvement initiative for the treatment of emergency changes
B. introduce a service level target on changes implemented outside of the change control process
C. inform the management of NETSCO and let them deal with it as an operational matter
D. Impose service credits on NETSCO to compensate for the service level failure
正解：A
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質問 3：
The ZYXS IT Director has proposed to the CIO that ZYXS should be the service integrator in the new SIAM model. The CIO wants to validate if the necessary capabilities exist in ZYXS. The CIO has asked SIAMRUS to perform the assessment.
What is the first activity that SIAMRUS should carry out?
A. Assess the existing capabilities of each team in ZYXS and determine if they are at the required maturity
B. Compare the ZYXS service integration capabilities with the SIAM objectives and the target SIAM model
C. Identify and then map the stakeholders, process owners and managers for all services across ZYX
D. Prepare a heat map to provide a graphical summary of capabilities and show it to the CIO
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 4：
The outline SIAM model has been determined.
-ZYXS will be the service integrator
-The development teams from ZYXS and ZYXUK will merge to provide application development and support services
-OUTSCO will provide a centralized service desk the wide area network and local area networks
-ZYXD will provide hosting services
-MAILSCO will provide e-mail services
-MOBSCO will provide desktop support for all users
The strategy is to transfer the current services to these named service providers as the legacy contracts expire The CIO wants to ensure that the tooling strategy supports the corporate strategy What would be the most appropriate tooling strategy*?
A. The service providp-s .isp the QI .'W.C; tool exr iisivpIv
B. The service providers use the ZYXS tool exclusively
C. The service providers use the ZYXS tool or use an interface with it
D. The service providers and ZYXS interface their tool with OUTSCO
正解：C
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質問 5：
ZYX has started the SIAM transition project The project team has recognized that a major factor to success will be managing people through the transition from the current operational model to the future SIAM model.
It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff Who should best be included in the consultation group?
A. Senior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staff.
B. ZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them
C. People with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.
D. There is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.
正解：C
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質問 6：
One year ago. OUTSCO was appointed as the service integrator for ZYX. ZYXH provides the retained capabilities.
After a year of operating the SIAM model, OUTSCO has noticed that the 99 5% availability service level target for NEWBNK has been consistently overachieved by 0.4% every month.
In order to provide better value to ZYX and to challenge the service providers in their delivery, ZYXH would like to increase the availability target to 99 9% as soon as possible.
What is the best way of doing this?
A. Hold a meeting with ZYXS to discuss the feasibility of the increase and base the decision to change the target on their views
B. Tell ZYXS. ZYXD and NETSCO that the target is increasing and give them 3 months to make the necessary changes
C. Send an e-mail from OUTSCO to all service providers that the NEWBNK availability target is going to increase with immediate effect
D. Ascertain the cost of the change from ZYXS, ZYXD and NETSCO and base the decision to proceed on a cost-benefit analysis
正解：D
解説: (Pass4Test メンバーにのみ表示されます)