What are the Performance Management responsibility key areas?
A. Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.
B. Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.
C. Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance
D. Monitor Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?
A. If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
B. Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
C. Define the response plan for the new Risk and apply it.
D. Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
正解:B
質問 3:
What are the 2 main inputs for the cost baseline calculation?
A. Subcontractor Costs and Overhead.
B. Costs of local project resources, and 3rd Party services.
C. Subcontractor Costs and Vehicles and Tools.
D. Costs of Internal Resources and Costs of Direct External Workforce.
正解:B
質問 4:
In setting up the Field Operations organisation in a Greenfield environment which BEST describes the 3 key drivers to consider?
A. Technologies Deployed, Training Plan, Outsourcing SLA's.
B. Geography, Technologies Deployed, Outsourcing SL
C. Geography, Contract scope, GDC Location.
D. Technologies Deployed, Training Plan, Subcontractor SLA's.
正解:B
質問 5:
What are the defined Gates in the NSN Sales Work Flow?
A. 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.
B. 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
5. Prepare Transition Plan.
C. 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
5. Prepare for Delivery.
D. 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?
A. A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
B. Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
C. Employ contractors in local NOC and Field to fill the competence gap.
D. GNOC provide the NOC and Technical Support with small team of experts based in country.
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
What are the advantages of the GNOC service provided by NSN; And how can we use these advantages to improve the GNOC business?
A. NSN NOC service advantages compared to our competitors are faster set up of the NOC center and lower cost of the network management. The capability to reduce the NOC set up time can be used to improve the NOC business.
B. Utilisation of best practices based on global delivery, know-how and a common resource pool, increasing NSN's competitive business capability and improvement of the customer business through leveraging the Operations Model. Enabling centralisation of investments and improvements.
C. Advantages of the NSN NOC services compared to our competitors are lower delivery costs, centralised investments and improvements (Process & Tools) also bring global value. NSN Business Management know-how can be used to identify areas of improvement.
D. The capability of managing contract and price can be used to improve the NOC business.
E. NSN NOC service advantages are the know-how of the NOC personnel and capability of managing OL
正解:B
質問 8:
What are the MOST critical requirements in Field Operations to ensure performance quality?
A. Ensuring there is a WFM system in place.
B. Planning maintenance 24x7 and having people available.
C. Making sure there are sufficient people and spare parts to fix faults.
D. Meeting response times with suitably qualified and resourced people for assigned Work Orders.
正解:D
Kato -
試験の内容がそのまま掲載されているので、見やすく、SDM_2002001030勉強しやすい本だと思いました。仕事にも必ず役に立つ。