Which BEST describes those people most suitable for Mentoring and Coaching NSN's Managers of outsourced service deliveries?
A. People that are expert in the Operations Model and it's workings.
B. People that have managed outsourced service deliveries for 5 years or more.
C. People who can communicate effectively and convincingly.
D. People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.
正解:D
質問 2:
What needs to be included in the cost base line at Gate 4?
A. All costs related to risk mitigation plans.
B. All costs of risk management agreed between the sales account manager and service delivery responsible.
C. All costs related to risk contingency plans.
D. All risk values captured during risk management workshops.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
Which statements correctly describes Third Party Management?
A. Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
B. Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
C. Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
D. Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.
正解:C
質問 4:
What are the key activities needed to Analyze Resource Performance?
A. Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.
B. Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.
C. Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.
D. Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
正解:D
質問 5:
The Field Operations organisation is not performing efficiently and requires re-organisation. Which statement BEST describes the correct approach?
A. Check what other projects are doing and use the same approach as them.
B. Plan a new organisation based on an optimised process delivery using the Operations Model.
C. Re-organize based on a headcount limit that will realise the savings required.
D. Reorganize, creating teams for each function of the Operations Model.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
What are the main benefits of keeping an action point list of open/closed issues with the customer?
A. Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.
B. A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
C. It serves as the basis for contingency reserve revision.
D. The action point list serves as evidence for objective achievements.
正解:A
質問 7:
What's the BEST way to ensure control of Operational Delivery scope?
A. Having regular internal meetings with all stakeholders.
B. Ensure complete and clear scope statement at Gate 5.
C. Having regular meetings with customer and the CT F&C.
D. By reading the PTA and the lessons learned from previous projects.
正解:B
質問 8:
Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?
A. Network Operations Manager
B. NOC Manager
C. Operations Director
D. Customer Operations Manager
正解:D
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