Which statement BEST describes the difference between Service Level Agreements (SLA's) and Operational Level Agreements (OLA's)?
A. SLA's measures network performance and OLA's operational performance.
B. There is no difference and both SLA's and OLA's can be used as a matter of preference.
C. SLA's are contractually binding and OLA's are not.
D. OLA's is contractually binding and SLA's are not.
正解:C
質問 2:
What BEST describe the CM process?
A. Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.
B. Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.
C. Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.
D. Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.
正解:B
質問 3:
Which of these Key Performance Indicators (KPI) supports the identification of possible cost overruns?
A. Forecast Costs (NELLE).
B. Actual Costs.
C. Gross Margin (GM).
D. Project Cost Adherence (PCA).
正解:D
質問 4:
Which OSS Tool would be used to perform the eTOM defined function of: Fulfilment Service Activation?
A. Oblicore.
B. NetAct Configurator.
C. One NDS.
D. NetAct SQM.
正解:C
質問 5:
Why is the Operations Model important for the Outsourcing business?
A. The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
B. The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.
C. NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.
D. The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?
A. - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
B. - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
C. - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
D. - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator
正解:D
質問 7:
In the Operations Model What are the Function set groups of the performance team?
A. Performance Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
B. Performance Monitoring & Reporting; Performance Administration; Documentation & Data Integrity.
C. Performance Monitoring & Reporting; Security Administration; Network & Service Performance Assurance.
D. Alarm Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
正解:A
質問 8:
Which statement describes BEST the purpose of a Transformation management plan?
A. The transformation plan includes a task list, a risk assessment, a disengagement plan, a cost benefit analysis, acceptance criteria, current state description and future state definition.
B. The transformation plan identifies the transformation manager and describes the scope of work.
C. Transformation is the sum of operational activities to improve work flow, increase profitability & increase operational efficiency.
D. Transformation plan documents handover procedures from transition to operations.
正解:C
Asakura -
Pass4Testの皆様、合格できました。ありがとうございました。