最新なCompTIA RC0-903問題集（260題）、真実試験の問題を全部にカバー！

質問 1：
A network administrator notices a new WiFi connection has appeared as a wireless network choice and is always at the top of the list. As a result, users are constantly trying to connect to the wrong network. Which of the following should the administrator do to correct this issue?
A. Adjust the wireless router antennas to 90 degrees clockwise from the current position.
B. Ask the new wireless network owner to adjust the radio power level so it is listed below the company's network.
C. Change the company's channel to a lower number than the new network's channel.
D. Set all of the WiFi users' wireless profiles to automatically connect to the company network.
正解：D

質問 2：
A customer states that when booting up the workstation, there is a message that says "no operating system detected"; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?
A. Disable the TPM chip to turn off data encryption.
B. Modify the boot.ini within the operating system.
C. Modify the boot sequence within the UEFI.
D. Reinstall the operating system to reinstall the hardware drivers.
正解：C

質問 3：
A user has a new web email account and asks a technician for help with setting up email on a tablet. The user would like for the email to only be stored on this tablet. Which of the following email server setting types would the technician use to accomplish this task?
A. SMTP
B. POP3
C. IMAP
D. S/MIME
正解：B

質問 4：
A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step?
A. Establish a theory.
B. Identify the problem.
C. Allow the user to speak with a supervisor.
D. Immediately go to the user's office.
正解：B

質問 5：
A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?
A. Tell customer that patience will be needed
B. Communicate status with customer and ensure successful call transfer
C. Remain on the line until the issue is resolved
D. Inform the customer that the issue cannot be resolved at this level
正解：B

質問 6：
A user in a corporate environment needs to have a laptop device repaired and takes the device to the appropriate technician. Which of the following should the technician offer to the user in order to maintain professionalism?
A. Ask the user to bring the laptop back when the department is less busy.
B. Offer a temporary loaner laptop for the user to work on.
C. Inform the user that it will be ready "sometime" and to come back later.
D. Ask to user to wait in the area while repairs are being made.
正解：B

質問 7：
A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?
A. Replace the faulty drive in the array.
B. Reinstall the RAID drivers.
C. Replace the RAID controller.
D. Reseat the drive cable in the array.
正解：A

質問 8：
A customer is reporting that after removing a laptop from the docking station and bringing it home, the cursor occasionally jumps around the screen while the customer is typing. Which of the following should the technician do to mitigate this issue?
A. Disable the touch pad on the laptop
B. Install new keyboard drivers for the laptop
C. Disable the keyboard on the laptop
D. Install new drivers for the docking station
正解：A