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質問 1：
What is the role of the IBM Business Partner in the IBM Support Model?
A. Work directly with the client
B. Direct clients to product support for assistance
C. Focus on the underlying IBM software products contained within the Intelligent Operations Center and their individual features
D. Escalate all issues to product support
正解：A
質問 2：
What is considered Level 2 Support provided by IBM to the IBM Business Partner?
A. All of the above
B. Includes the Technical Support as specified in the applicable TOU
C. Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
D. As feasible, providing solutions, workarounds or fixes for errors/problems
正解：A
質問 3：
Which of the following is NOT true regarding severity levels?
A. A Severity Level 1 example includes the inability of the client to access services resulting in a critical impact on operations
B. A Severity Level 4 example includes an inquiry or non-technical request
C. A Severity Level 2 examples includes restricted functionality causing the client to be in jeopardy of missing business deadlines
D. A Severity Level 2 example includes an issue, but the functionality is usable and it is not a critical impact on operations
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Which of the following is NOT true regarding Severities, Initial Response Times and SLOs?
A. Sev 3 is minor business impact with response time within 4 business hours
B. Sev 4 is minimal business impact with response time within 1 business day
C. Sev 1 is critical impact with response time within 2 business hours
D. Sev 2 is significant business impact with response time within 2 business hours
正解：C
質問 5：
Which of the following is NOT a listed goal for IBM Support?
A. Both A and C
B. High quality fixes and information
C. Rapid response to your requests
D. Defer high risk fixes to avoid impacting additional clients
正解：D
What is the role of the IBM Business Partner in the IBM Support Model?
A. Work directly with the client
B. Direct clients to product support for assistance
C. Focus on the underlying IBM software products contained within the Intelligent Operations Center and their individual features
D. Escalate all issues to product support
正解：A
質問 2：
What is considered Level 2 Support provided by IBM to the IBM Business Partner?
A. All of the above
B. Includes the Technical Support as specified in the applicable TOU
C. Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
D. As feasible, providing solutions, workarounds or fixes for errors/problems
正解：A
質問 3：
Which of the following is NOT true regarding severity levels?
A. A Severity Level 1 example includes the inability of the client to access services resulting in a critical impact on operations
B. A Severity Level 4 example includes an inquiry or non-technical request
C. A Severity Level 2 examples includes restricted functionality causing the client to be in jeopardy of missing business deadlines
D. A Severity Level 2 example includes an issue, but the functionality is usable and it is not a critical impact on operations
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Which of the following is NOT true regarding Severities, Initial Response Times and SLOs?
A. Sev 3 is minor business impact with response time within 4 business hours
B. Sev 4 is minimal business impact with response time within 1 business day
C. Sev 1 is critical impact with response time within 2 business hours
D. Sev 2 is significant business impact with response time within 2 business hours
正解：C
質問 5：
Which of the following is NOT a listed goal for IBM Support?
A. Both A and C
B. High quality fixes and information
C. Rapid response to your requests
D. Defer high risk fixes to avoid impacting additional clients
正解：D
Ichikawa -
P9560-043における重要な知識を整理している。ありがたい。