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質問 1：
Which of the following features regarding the SaaS Support is NOT true?
A. The "Get Help" tab in the top left corner of the SaaS Support Portal puts you in direct contact with live Support
B. The "Downloads" sub-tab includes product and service documentation that can be downloaded and saved to your desktop for reference at a later date or distribution across your team
C. Use the "Search" box to find FAQs related to your inquiry. Scroll to the bottom for downloadable documents
D. The "Search" sub-tab allows you to search for available FAQs related to your question and dynamically populates search results as you type phrase related to your issue
正解：A
質問 2：
What is NOT considered Level 1 Support delivered by the IBM Business Partner?
A. For any critical issues (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relied can be obtained (in line with IBM's standard 24x7 for critical problems.)
B. Advise IBM Support on how to get additional information directly from the End User as needed to reproduce the error or problem
C. Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product.
D. Resolve/ answer how-to, education and technical questions and provide best practices consultation
正解：B
質問 3：
Which of the following is NOT true regarding the Support Portal?
A. You can customize products, content and frequency of communication with IBM
B. Product communication is only received via email
C. The products of interest limits the Support Portal to only those products selected improving the quality of results when searching
D. The Business Partner can select and move to a products list, products they are interested in
正解：B
質問 4：
Which of the following is NOT required when contacting IBM SaaS Support?
A. Support entitlement identifiers such as Client ID, Mailbox ID, or IBM Customer Number as appropriate for the offering
B. End User contact information so that IBM Support can contact them directly
C. Ticket/Incident/Support Case number (as applicable)
D. Your name, company name, email ID and telephone number with extension
正解：B
質問 5：
What is NOT considered a responsibility for the IBM Business Partner?
A. Logging all calls
B. Tracking customer incidents/cases in a tracking tool
C. Opening a new ticket for every call
D. Having committed response times
正解：C
Which of the following features regarding the SaaS Support is NOT true?
A. The "Get Help" tab in the top left corner of the SaaS Support Portal puts you in direct contact with live Support
B. The "Downloads" sub-tab includes product and service documentation that can be downloaded and saved to your desktop for reference at a later date or distribution across your team
C. Use the "Search" box to find FAQs related to your inquiry. Scroll to the bottom for downloadable documents
D. The "Search" sub-tab allows you to search for available FAQs related to your question and dynamically populates search results as you type phrase related to your issue
正解：A
質問 2：
What is NOT considered Level 1 Support delivered by the IBM Business Partner?
A. For any critical issues (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relied can be obtained (in line with IBM's standard 24x7 for critical problems.)
B. Advise IBM Support on how to get additional information directly from the End User as needed to reproduce the error or problem
C. Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product.
D. Resolve/ answer how-to, education and technical questions and provide best practices consultation
正解：B
質問 3：
Which of the following is NOT true regarding the Support Portal?
A. You can customize products, content and frequency of communication with IBM
B. Product communication is only received via email
C. The products of interest limits the Support Portal to only those products selected improving the quality of results when searching
D. The Business Partner can select and move to a products list, products they are interested in
正解：B
質問 4：
Which of the following is NOT required when contacting IBM SaaS Support?
A. Support entitlement identifiers such as Client ID, Mailbox ID, or IBM Customer Number as appropriate for the offering
B. End User contact information so that IBM Support can contact them directly
C. Ticket/Incident/Support Case number (as applicable)
D. Your name, company name, email ID and telephone number with extension
正解：B
質問 5：
What is NOT considered a responsibility for the IBM Business Partner?
A. Logging all calls
B. Tracking customer incidents/cases in a tracking tool
C. Opening a new ticket for every call
D. Having committed response times
正解：C
Inoue -
出題内容は単純に暗記すれば解けるものと、仕組みを理解していないと解けないものがありますが、それらを仕分けて掲載されているので受かるためには何を覚え、何を理解してのぞむべきかがわかり、効率的にP9560-043勉強することができます。